Help Desk Analyst
Company Name:
North Memorial Health Care
Req ID: 9570
Job Title: Help Desk Analyst
Department: 007300 - IT Infrastructure
Location: Robbinsdale
Facility: North Memorial Medical Center
Employment Type: Full-Time (Regular)
Scheduled Hours/pp: 80
Shift: Days
Variable Shift Start-End Time?: No
Weekend Requirement: None
Call Requirement: Off Premise Call
Union Code: Non Contract - NM
License Requirements: None Specified
Experience Required: Two years experience supporting a complex network preferred.
Knowledge, Skills and Abilities
Novell NetWare and ZenWorks, Microsoft Terminal Service, Citrix Management Console and ICA
Client preferred
Understanding of network fundamentals, e.g. network drives, logins, printing, remote access
Understanding of workstation hardware
Microsoft operating systems and Office suite
Education Required: Bachelor''s degree in computer science, business or related field preferred.
Two year associates degree or technical college certificate of 2 years experience supporting a
complex network environment required.
Job Description: The Help Desk Analyst provides first level support to all computer users throughout the health care system. Support includes receiving and logging calls, answering end-user questions, assisting or educating end-users on computer-related functions, trouble-shooting and repairing problems remotely, and escalating as required to second level support or management. The IT systems covered includes specific applications, network access or connectivity, and client hardware and software. The analyst routinely monitors network systems, executes standard IT service requests, and performs other IT related
tasks as assigned.
Additional Requirements:Estimated Salary: $20 to $28 per hour based on qualifications.
North Memorial Health Care
Req ID: 9570
Job Title: Help Desk Analyst
Department: 007300 - IT Infrastructure
Location: Robbinsdale
Facility: North Memorial Medical Center
Employment Type: Full-Time (Regular)
Scheduled Hours/pp: 80
Shift: Days
Variable Shift Start-End Time?: No
Weekend Requirement: None
Call Requirement: Off Premise Call
Union Code: Non Contract - NM
License Requirements: None Specified
Experience Required: Two years experience supporting a complex network preferred.
Knowledge, Skills and Abilities
Novell NetWare and ZenWorks, Microsoft Terminal Service, Citrix Management Console and ICA
Client preferred
Understanding of network fundamentals, e.g. network drives, logins, printing, remote access
Understanding of workstation hardware
Microsoft operating systems and Office suite
Education Required: Bachelor''s degree in computer science, business or related field preferred.
Two year associates degree or technical college certificate of 2 years experience supporting a
complex network environment required.
Job Description: The Help Desk Analyst provides first level support to all computer users throughout the health care system. Support includes receiving and logging calls, answering end-user questions, assisting or educating end-users on computer-related functions, trouble-shooting and repairing problems remotely, and escalating as required to second level support or management. The IT systems covered includes specific applications, network access or connectivity, and client hardware and software. The analyst routinely monitors network systems, executes standard IT service requests, and performs other IT related
tasks as assigned.
Additional Requirements:Estimated Salary: $20 to $28 per hour based on qualifications.
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