Manager - Technology Delivery
Company Name:
Ameriprise Financial
Manager - Technology Delivery
Job ID 2570BR
Recruiting Location Minneapolis, MN
Full-Time / Part-Time Full-Time
Exempt/Non-Exempt Exempt
Job Family Technology
Job Function Technology Operations
Job Description Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities (may be comprised of internal and/or vendor/contractor resources) as well as operations. Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues. Dedicated to a portfolio of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility.
Responsibilities Leadership
- Provide technical expertise and leadership to a team of highly technical employees.
- Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
- Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
- Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures.
Design, Delivery & Build Execution
- Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project time lines are maintained.
- Ensure successful project design, configuration, performance, implementation and outstanding service delivery.
- Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems.
- Verify that build activities are complete per the approved engineering diagrams.
- Redirect build activities as necessary.
- Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
Production Support & Incident Management
- Monitor and perform routine performance/service-level audits to ensure optimal utilization.
- Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment.
- Provide end-to-end oversight of critical incidents.
- Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets.
- Liaise with technology teams to develop corrective action or work-arounds to resolve incidents.
- Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required.
- Ensure compliance with incident management processes and procedures.
- Provide on-call support.
Vendor & Service Level Management
- Work with vendors, technology and the business to establish and review service level agreements/objectives (SLA/Os).
Metrics & Reporting
- Define, track and measure overall department performance and metrics.
Required Qualifications Bachelor s degree in Computer Science, MIS, Engineering or related field; or equivalent work experience.
Experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
2
years of experience and subject matter expertise implementing, supporting andor leading a team supporting enterprise mobility management platforms, including specific, relevant experience with mobile device management (MDM) and mobile application management (MAM).
3
years of project management experience with a proven track record for delivering projects and driving execution.
Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
Demonstrated reasoning and troubleshooting skills.
Preferred Qualifications Experience and subject matter expertise implementing, supporting andor leading a team supporting enterprise mobility management platforms, including specific, relevant experience with:
- Mobile Content Management (MCM)
- Mobile Service Management (MSM)
- MobileIron
- Good for Enterprise and/or Good Dynamics
- XenMobile
- AirWatch
- Apple iOS
- Android OS
- Windows Phone OS
Proven ability to communicate and articulate technical information across various organizational levels.
Experience working in a multi-vendor (outsourced) environment strongly preferred.
Ability to negotiate or persuade others in moderately complex situations.
Direct people-management experience to include performance management.
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
Strong customer service orientation.
Proven experience creating, championing and maintaining processes, procedures and policies.
Experience working in the financial services industry or other similar, highly regulated environment.
About Ameriprise Focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.Estimated Salary: $20 to $28 per hour based on qualifications.
Ameriprise Financial
Manager - Technology Delivery
Job ID 2570BR
Recruiting Location Minneapolis, MN
Full-Time / Part-Time Full-Time
Exempt/Non-Exempt Exempt
Job Family Technology
Job Function Technology Operations
Job Description Provide technical expertise and leadership to a team dedicated to hardware/software/network technologies design and build activities (may be comprised of internal and/or vendor/contractor resources) as well as operations. Ensure activities are completed, validated, align with architectural objectives and requirements, and successfully deploy into the production environment. Provide mentorship to team ensuring optimization of designs/solutions. Champion standard processes and procedures. Provide troubleshooting for development and test environment issues. Dedicated to a portfolio of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility.
Responsibilities Leadership
- Provide technical expertise and leadership to a team of highly technical employees.
- Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management.
- Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
- Provide work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures.
Design, Delivery & Build Execution
- Work in partnership with leadership and team members (vendors/contractors and direct reports as applicable) to deliver robust technical solutions, ensuring that service level commitments and project time lines are maintained.
- Ensure successful project design, configuration, performance, implementation and outstanding service delivery.
- Oversee the technical correctness and completeness of artifacts/documentation associated with engineering designs; pro-actively identify and resolve issues/problems.
- Verify that build activities are complete per the approved engineering diagrams.
- Redirect build activities as necessary.
- Oversee the hand-off of design solutions and confirm testing and validation are executed prior to the final release of new and upgraded technologies.
Production Support & Incident Management
- Monitor and perform routine performance/service-level audits to ensure optimal utilization.
- Collaborate with technical teams, business partners, and vendors to advocate for assigned services/technologies, ensuring stable operations/production environment.
- Provide end-to-end oversight of critical incidents.
- Coordinate efforts of support teams (internal and/or vendor) to drive service restoration targets.
- Liaise with technology teams to develop corrective action or work-arounds to resolve incidents.
- Ensure action plans are in place to address recurring issues, including escalation and effective hand-off to other technology teams as required.
- Ensure compliance with incident management processes and procedures.
- Provide on-call support.
Vendor & Service Level Management
- Work with vendors, technology and the business to establish and review service level agreements/objectives (SLA/Os).
Metrics & Reporting
- Define, track and measure overall department performance and metrics.
Required Qualifications Bachelor s degree in Computer Science, MIS, Engineering or related field; or equivalent work experience.
Experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
2
years of experience and subject matter expertise implementing, supporting andor leading a team supporting enterprise mobility management platforms, including specific, relevant experience with mobile device management (MDM) and mobile application management (MAM).
3
years of project management experience with a proven track record for delivering projects and driving execution.
Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.
Demonstrated reasoning and troubleshooting skills.
Preferred Qualifications Experience and subject matter expertise implementing, supporting andor leading a team supporting enterprise mobility management platforms, including specific, relevant experience with:
- Mobile Content Management (MCM)
- Mobile Service Management (MSM)
- MobileIron
- Good for Enterprise and/or Good Dynamics
- XenMobile
- AirWatch
- Apple iOS
- Android OS
- Windows Phone OS
Proven ability to communicate and articulate technical information across various organizational levels.
Experience working in a multi-vendor (outsourced) environment strongly preferred.
Ability to negotiate or persuade others in moderately complex situations.
Direct people-management experience to include performance management.
Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.
Excellent problem detection and determination skills in multiple functional infrastructure/application areas.
Strong customer service orientation.
Proven experience creating, championing and maintaining processes, procedures and policies.
Experience working in the financial services industry or other similar, highly regulated environment.
About Ameriprise Focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.Estimated Salary: $20 to $28 per hour based on qualifications.
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