Help Desk Technician
Provides first-level troubleshooting and basic technical support services to end-users of computers (some internal employees and some partners of Idemia).
Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues.
Provide technical support to remedy computer problems.
Follows up with users after problems have been resolved.
Provides training in computer set-up and new technologies.
Installs and configures software and operating systems and updates these systems when necessary.
Cleans and repairs computer hardware.
Experience and Education:
Performs work under direct supervision.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Average ticket volume per day will be 20-30 tickets.
This role will be a 6 month contract, fully remote, preferably working 12am-8:
30am PST but the shifts are flexible.
Minimum Requirements 1
year exp as a Help Desk, Geek Squad, Tech Support, etc HS diploma Eagerness to learn, good communication skills Passionate existing familiarity to hardware and software functionalities Desired Skills Tablet experience IT Certifications Additional education Recommended Skills Communication Computer Architectures Curiosity Help Desk Networking Operational Systems Estimated Salary: $20 to $28 per hour based on qualifications.
Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues.
Provide technical support to remedy computer problems.
Follows up with users after problems have been resolved.
Provides training in computer set-up and new technologies.
Installs and configures software and operating systems and updates these systems when necessary.
Cleans and repairs computer hardware.
Experience and Education:
Performs work under direct supervision.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Average ticket volume per day will be 20-30 tickets.
This role will be a 6 month contract, fully remote, preferably working 12am-8:
30am PST but the shifts are flexible.
Minimum Requirements 1
year exp as a Help Desk, Geek Squad, Tech Support, etc HS diploma Eagerness to learn, good communication skills Passionate existing familiarity to hardware and software functionalities Desired Skills Tablet experience IT Certifications Additional education Recommended Skills Communication Computer Architectures Curiosity Help Desk Networking Operational Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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