Customer Relationship Specialist II
Be Empowered.
Unleash Your Potential.
Deliver Results.
OverviewAs a second-generation company, we are driven by our core values and powered by talented and passionate people.
We are proud of our reputation for delivering exceptional customer service and our extraordinary team of employees who make it happen.
We are an industry leader in manufacturing garage door and mechanical springs and named a Top Workplace by the Star Tribune in 2023.
We are headquartered in Minnesota with locations in Arizona and Ohio.
ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Consistently act according to our customer experience standards, including:
Responding quickly Maintaining a positive outlook Building rapport Demonstrating empathy Managing customer expectations proactively Using proper communication channels Taking ownership to resolve customer issues Build and maintain strong relationships with customers, sales and cross-functionally continually demonstrating interpersonal skills.
Respond to customer inquiries, providing customized service and keeping it simple whenever possible.
Provide frontline support for customers by answering phone calls and emails, provide information on products, services, procedures, and order fulfillment information.
Train customer relationship team members.
Ensure accuracy of orders, modifying as needed ensuring quality.
Work with production, sales team and customers to set deliveries to keep promises.
Solicit, process, and record all proactive customer satisfaction, complaints, and interactions in Epicor ERP.
Qualifications Required High School Diploma or GED.
Five (5) years related professional customer relationship experience.
Strong decision making, problem solving and communication skills.
Strong customer service (internal and external) focus.
Qualifications Preferred Excellent computer skills ERP experience IDC Spring, is a growing company that offers competitive pay and benefits and career advancement potential.
We are an Equal Opportunity Employer providing a drug free workplace.
PIfaf07057a675-31181-33747046 Recommended Skills Customer Experience Customer Relationship Management Customer Satisfaction Customer Service Decision Making Enterprise Resource Planning Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3m7r86b0tn14kh0d9j', 'ExternalApply-j3m7r86b0tn14kh0d9j'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Unleash Your Potential.
Deliver Results.
OverviewAs a second-generation company, we are driven by our core values and powered by talented and passionate people.
We are proud of our reputation for delivering exceptional customer service and our extraordinary team of employees who make it happen.
We are an industry leader in manufacturing garage door and mechanical springs and named a Top Workplace by the Star Tribune in 2023.
We are headquartered in Minnesota with locations in Arizona and Ohio.
ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Consistently act according to our customer experience standards, including:
Responding quickly Maintaining a positive outlook Building rapport Demonstrating empathy Managing customer expectations proactively Using proper communication channels Taking ownership to resolve customer issues Build and maintain strong relationships with customers, sales and cross-functionally continually demonstrating interpersonal skills.
Respond to customer inquiries, providing customized service and keeping it simple whenever possible.
Provide frontline support for customers by answering phone calls and emails, provide information on products, services, procedures, and order fulfillment information.
Train customer relationship team members.
Ensure accuracy of orders, modifying as needed ensuring quality.
Work with production, sales team and customers to set deliveries to keep promises.
Solicit, process, and record all proactive customer satisfaction, complaints, and interactions in Epicor ERP.
Qualifications Required High School Diploma or GED.
Five (5) years related professional customer relationship experience.
Strong decision making, problem solving and communication skills.
Strong customer service (internal and external) focus.
Qualifications Preferred Excellent computer skills ERP experience IDC Spring, is a growing company that offers competitive pay and benefits and career advancement potential.
We are an Equal Opportunity Employer providing a drug free workplace.
PIfaf07057a675-31181-33747046 Recommended Skills Customer Experience Customer Relationship Management Customer Satisfaction Customer Service Decision Making Enterprise Resource Planning Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3m7r86b0tn14kh0d9j', 'ExternalApply-j3m7r86b0tn14kh0d9j'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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