Desktop Support Technician
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Minneapolis, Minnesota (US-MN), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include:
Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be an on-site client based position working with an NTT DATA Team. Job Responsibilities Include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Work directly with clients in Tech-Cafe. Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS) Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS) Diagnoses and resolves product performance problems, Access Points, printers Performs maintenance and repair services (basic break fix for printers, desktops, laptops.) Instructs customers in the operation and maintenance of basic Windows/Mac OS Basic
Qualifications:
5
years desktop/technical Windows support experience 5
years of break/fix experience Must have reliable transportation to occasionally be able to travel to various client sites within a 25 mile radius Preferred Skills:
ServiceNow ticketing system (or similar ticketing system) Office 365 support Mac troubleshooting, diagnosing, imaging/deployment and software installation Installation/Troubleshooting of Software/Hardware Proven customer service background Able to comprehend and follow verbal and written technical instructions and scripts A
certification or equivalent skill set Individual must have ability to receive calls during the normal business day and after hours Physically able to lift and move Enterprise and Client technology hardware in our customer environment Excellent verbal and written communication skills with emphasis in customer service Excellent interpersonal skills and ability to work collaboratively in a team environment #INDICS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be an on-site client based position working with an NTT DATA Team. Job Responsibilities Include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Work directly with clients in Tech-Cafe. Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS) Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS) Diagnoses and resolves product performance problems, Access Points, printers Performs maintenance and repair services (basic break fix for printers, desktops, laptops.) Instructs customers in the operation and maintenance of basic Windows/Mac OS Basic
Qualifications:
5
years desktop/technical Windows support experience 5
years of break/fix experience Must have reliable transportation to occasionally be able to travel to various client sites within a 25 mile radius Preferred Skills:
ServiceNow ticketing system (or similar ticketing system) Office 365 support Mac troubleshooting, diagnosing, imaging/deployment and software installation Installation/Troubleshooting of Software/Hardware Proven customer service background Able to comprehend and follow verbal and written technical instructions and scripts A
certification or equivalent skill set Individual must have ability to receive calls during the normal business day and after hours Physically able to lift and move Enterprise and Client technology hardware in our customer environment Excellent verbal and written communication skills with emphasis in customer service Excellent interpersonal skills and ability to work collaboratively in a team environment #INDICS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
