Business / Commercial Interiors Channel Manager
Overview You're an authentic and passionate leader of high performing teams who brings a forward-thinking and strategic mindset.
You're looking to bring your demonstrated track record as channel manager / division manager to a brand positioned for growth and recognized for high quality products and superior customer service.
Discover a career designed to be different! Today's businesses are demanding better quality products, white-glove delivery service, and seek to incorporate comfort, sustainability and residential appeal into their commercial spaces.
As a widely known and established residential retailer of modern, American-made home furnishings, Room & Board is uniquely positioned for growth in the hospitality, multi-family, senior living and workspace environments.
We expect significant growth for Room & Board for Business in the years ahead with our distinctive approach to service and range of commercial-grade products intended to meet the modern demands of commercial interiors and businesses.
A recent internal promotion offers an opportunity for a passionate Business Unit / Division Manager to lead our business channel, Room & Board for Business (RB&B) - - representing $20M
in revenue and a team of 20 professionals.
This hybrid Minneapolis-based role reports to the Director of Business Customer Experience and is responsible for leading our Regional Business Development Managers and our Business Customer Experience Manager.
Working in close partnership, you will set the strategy and vision for continued growth of our business channel.
As the Channel Manager / Division Manager of our business customer channel, you will share your talents with us in the following ways:
Lead the high caliber R&BB team with direct reports including 3 regional sales / business development managers (based in New York, Chicago and Los Angeles) and the Business Customer Experience Manager (who leads at team of 15 business project coordinators).
As a leader of others, this role is accountable to our Leadership Principles in attracting, inspiring and retaining top talent.
Collaborate closely with the omni-channel leaders and the Business Customer Experience Manager to support the needs of the business customer, implement strategies, and identify new ways of working.
Effectively communicate and influence on behalf of the needs of the business priorities, industry best practices, and the R&BB team.
In partnership and in receiving input from others (e.
g.
, R&BB, omni-channel, product, retail and delivery teams), develop a strategic business plan, sales objectives, and strategies for continued growth of the business channel and omni-channels ensuring execution which results in sales and expenses that meet or exceed the business plan.
Collaborate with Brand and PR partners to inform and execute brand strategies in the markets that build brand awareness, increase market share and influence growth of the business community.
Collaborate with the Product Team partners to support business customer project needs, quantities and lead times.
Share industry trends and customer feedback to help build/modify an assortment that meets the needs of the business customer.
Cultivate a culture of rich personal connections where each staff member is engaged and attentive to the needs of the customer, resulting in a growing and loyal customer base.
Empower the R&BB and retail teams to confidently present solutions for potential business customers, while continuously providing options that benefit both the business customer and Room & Board.
Communicate clear expectations, provide specific feedback, and explore meaningful ways to recognize and enrich staff members' experience, development and success.
Lead quarterly presentations and updates of business customer metrics, growth and strategies.
Leverage the tools and technology available to successfully lead all customer engagements and business planning processes (i.
e.
, sales/expense and headcount planning systems, Emailtopia, etc.
).
Continue to build a pipeline of individuals appropriate for the long-term success of the business.
Participate in select industry trade show opportunities, associations, and events supporting the needs of the business development / sales team.
The experience and attributes you'll bring as a Channel Manager / Division Manager:
Possess a minimum of 5-7
years of leading a Company Division/Channel consisting of multiple level leaders and successfully leading and inspiring a regional or national sales team.
Prior experience leading a team selling into the hospitality, multi-family, senior living and/or workspace environments and/or the design and architect communities that serve them is preferred.
As a leader, you bring a deep commitment to building relationships with peers and embrace your role as a leader of others.
Aligned to our Guiding Principles with an understanding that your success is directly tied to the success of both your team and that of the broader partners.
Demonstrated passion and balanced track record of achieving both annual sales goals and positive customer feedback scores.
Poised with the skills and desire to personally develop professionally as the business and teams grow.
Demonstrated leadership of a high functioning, collaborative sales team that feels supported and valued.
Builder of strong relationships with internal and external partners.
Confidence and rigor in navigating change, assessing obstacles, and driving solutions as the business and teams evolve and grow.
Savvy with technologically to confidently guide us as we evolve our systems and processes to better serve our customers.
Confidence in advocating for your business and team.
Availability to travel nationally 10-15% of the year.
What you'll find working here as the RB&B Channel Manager / Division Manager:
Base salary plus bonus.
A career designed to be different.
Our careers are designed to be different -- and we're proud of that.
From our foundation of trust, we've built a culture rooted in meaningful work, respect and holistic well-being.
Learn more about how we create a meaningful work experience and sustain a culture of respect, visit our career site at www.
roomandboard.
com/careers/get-to-know-us Comprehensive benefits & wellbeing offering.
Compensation, benefits and a work environment carefully designed to support the physical, financial and emotional wellbeing of our staff members and their families.
For more details, visit our career site at https:
//www.
roomandboard.
com/careers/benefits-wellbeing.
ftl.
Committed to American-made products and sustainability.
Sustainable practices have been fundamental to our company since 1980.
Now, we're setting ambitious goals for better products and practices in service to people and the planet.
Learn more about our measurable commitments at www.
roomandboard.
com/sustainability.
Location - Our Central Office in Golden Valley, MN.
4600 Olson Memorial Highway Golden Valley, MN 55422 Please note:
This role is hybrid with 3 to 4 days in the office.
Room & Board is a place where people can flourish because they can be themselves.
We celebrate our differences, including our beliefs and cultural traditions as well as all of the life experiences that define us.
We build common ground through understanding and shared experiences.
We're better together! Salary Recommended Skills Business Development Business Planning Communication Customer Experience Customer Relationship Management Forward Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
You're looking to bring your demonstrated track record as channel manager / division manager to a brand positioned for growth and recognized for high quality products and superior customer service.
Discover a career designed to be different! Today's businesses are demanding better quality products, white-glove delivery service, and seek to incorporate comfort, sustainability and residential appeal into their commercial spaces.
As a widely known and established residential retailer of modern, American-made home furnishings, Room & Board is uniquely positioned for growth in the hospitality, multi-family, senior living and workspace environments.
We expect significant growth for Room & Board for Business in the years ahead with our distinctive approach to service and range of commercial-grade products intended to meet the modern demands of commercial interiors and businesses.
A recent internal promotion offers an opportunity for a passionate Business Unit / Division Manager to lead our business channel, Room & Board for Business (RB&B) - - representing $20M
in revenue and a team of 20 professionals.
This hybrid Minneapolis-based role reports to the Director of Business Customer Experience and is responsible for leading our Regional Business Development Managers and our Business Customer Experience Manager.
Working in close partnership, you will set the strategy and vision for continued growth of our business channel.
As the Channel Manager / Division Manager of our business customer channel, you will share your talents with us in the following ways:
Lead the high caliber R&BB team with direct reports including 3 regional sales / business development managers (based in New York, Chicago and Los Angeles) and the Business Customer Experience Manager (who leads at team of 15 business project coordinators).
As a leader of others, this role is accountable to our Leadership Principles in attracting, inspiring and retaining top talent.
Collaborate closely with the omni-channel leaders and the Business Customer Experience Manager to support the needs of the business customer, implement strategies, and identify new ways of working.
Effectively communicate and influence on behalf of the needs of the business priorities, industry best practices, and the R&BB team.
In partnership and in receiving input from others (e.
g.
, R&BB, omni-channel, product, retail and delivery teams), develop a strategic business plan, sales objectives, and strategies for continued growth of the business channel and omni-channels ensuring execution which results in sales and expenses that meet or exceed the business plan.
Collaborate with Brand and PR partners to inform and execute brand strategies in the markets that build brand awareness, increase market share and influence growth of the business community.
Collaborate with the Product Team partners to support business customer project needs, quantities and lead times.
Share industry trends and customer feedback to help build/modify an assortment that meets the needs of the business customer.
Cultivate a culture of rich personal connections where each staff member is engaged and attentive to the needs of the customer, resulting in a growing and loyal customer base.
Empower the R&BB and retail teams to confidently present solutions for potential business customers, while continuously providing options that benefit both the business customer and Room & Board.
Communicate clear expectations, provide specific feedback, and explore meaningful ways to recognize and enrich staff members' experience, development and success.
Lead quarterly presentations and updates of business customer metrics, growth and strategies.
Leverage the tools and technology available to successfully lead all customer engagements and business planning processes (i.
e.
, sales/expense and headcount planning systems, Emailtopia, etc.
).
Continue to build a pipeline of individuals appropriate for the long-term success of the business.
Participate in select industry trade show opportunities, associations, and events supporting the needs of the business development / sales team.
The experience and attributes you'll bring as a Channel Manager / Division Manager:
Possess a minimum of 5-7
years of leading a Company Division/Channel consisting of multiple level leaders and successfully leading and inspiring a regional or national sales team.
Prior experience leading a team selling into the hospitality, multi-family, senior living and/or workspace environments and/or the design and architect communities that serve them is preferred.
As a leader, you bring a deep commitment to building relationships with peers and embrace your role as a leader of others.
Aligned to our Guiding Principles with an understanding that your success is directly tied to the success of both your team and that of the broader partners.
Demonstrated passion and balanced track record of achieving both annual sales goals and positive customer feedback scores.
Poised with the skills and desire to personally develop professionally as the business and teams grow.
Demonstrated leadership of a high functioning, collaborative sales team that feels supported and valued.
Builder of strong relationships with internal and external partners.
Confidence and rigor in navigating change, assessing obstacles, and driving solutions as the business and teams evolve and grow.
Savvy with technologically to confidently guide us as we evolve our systems and processes to better serve our customers.
Confidence in advocating for your business and team.
Availability to travel nationally 10-15% of the year.
What you'll find working here as the RB&B Channel Manager / Division Manager:
Base salary plus bonus.
A career designed to be different.
Our careers are designed to be different -- and we're proud of that.
From our foundation of trust, we've built a culture rooted in meaningful work, respect and holistic well-being.
Learn more about how we create a meaningful work experience and sustain a culture of respect, visit our career site at www.
roomandboard.
com/careers/get-to-know-us Comprehensive benefits & wellbeing offering.
Compensation, benefits and a work environment carefully designed to support the physical, financial and emotional wellbeing of our staff members and their families.
For more details, visit our career site at https:
//www.
roomandboard.
com/careers/benefits-wellbeing.
ftl.
Committed to American-made products and sustainability.
Sustainable practices have been fundamental to our company since 1980.
Now, we're setting ambitious goals for better products and practices in service to people and the planet.
Learn more about our measurable commitments at www.
roomandboard.
com/sustainability.
Location - Our Central Office in Golden Valley, MN.
4600 Olson Memorial Highway Golden Valley, MN 55422 Please note:
This role is hybrid with 3 to 4 days in the office.
Room & Board is a place where people can flourish because they can be themselves.
We celebrate our differences, including our beliefs and cultural traditions as well as all of the life experiences that define us.
We build common ground through understanding and shared experiences.
We're better together! Salary Recommended Skills Business Development Business Planning Communication Customer Experience Customer Relationship Management Forward Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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