Technical Support Representative (Hourly)
3.
3 Bloomington, MN Bloomington, MN Full-time Full-time $32.
92 an hour $32.
92 an hour 8 days ago 8 days ago 8 days ago ResMed has always applied the best of technology to improve people's lives.
Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer.
We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings.
This is how we empower providers-with vital insight to deliver the care people need, right when they need it.
We're also ensuring that our health solutions connect to other companies' networks.
Because when objectives align, everyone wins.
And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols.
If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams.
Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality.
Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.
Let's talk about Responsibilities Support roles consist of work in a:
clerical, administrative or specialized support tasks in an office or field setting.
Specialized technical tasks or skilled craft work.
Unskilled or semi-skilled operational tasks Has completed vocational training or obtained equivalent experience.
Interacts internally to exchange information.
Has limited discretion to vary from established procedures.
Let's talk about Qualifications and Experience Preferred:
Minimum of 1 years of related experience.
Has broad knowledge of routines and procedures to handle day to day situations.
Will generally only require instructions on new assignments.
Previous experience with MatrixCare a plus.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
Employees scheduled to work 30 or more hours per week are eligible for benefits.
This position qualifies for the following benefits package:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.
Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this position is:
Total Base Pay Range 21.
95 - 27.
43 - 32.
92 USD Hourly Joining us is more than saying yes to making the world a healthier place.
It's discovering a career that's challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Bloomington, MN Bloomington, MN Full-time Full-time $32.
92 an hour $32.
92 an hour 8 days ago 8 days ago 8 days ago ResMed has always applied the best of technology to improve people's lives.
Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer.
We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings.
This is how we empower providers-with vital insight to deliver the care people need, right when they need it.
We're also ensuring that our health solutions connect to other companies' networks.
Because when objectives align, everyone wins.
And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols.
If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed! The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams.
Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality.
Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing.
Let's talk about Responsibilities Support roles consist of work in a:
clerical, administrative or specialized support tasks in an office or field setting.
Specialized technical tasks or skilled craft work.
Unskilled or semi-skilled operational tasks Has completed vocational training or obtained equivalent experience.
Interacts internally to exchange information.
Has limited discretion to vary from established procedures.
Let's talk about Qualifications and Experience Preferred:
Minimum of 1 years of related experience.
Has broad knowledge of routines and procedures to handle day to day situations.
Will generally only require instructions on new assignments.
Previous experience with MatrixCare a plus.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent.
We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.
Employees scheduled to work 30 or more hours per week are eligible for benefits.
This position qualifies for the following benefits package:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.
Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this position is:
Total Base Pay Range 21.
95 - 27.
43 - 32.
92 USD Hourly Joining us is more than saying yes to making the world a healthier place.
It's discovering a career that's challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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