Customer Success Representative
Omnia Fishing Omnia Fishing Minneapolis, MN Minneapolis, MN Full-time Full-time Estimated:
$35.
6K - $45K a year Estimated:
$35.
6K - $45K a year 14 hours ago 14 hours ago 14 hours ago POSITION:
Customer Success Representative LOCATION:
Golden Valley, Minnesota
Summary:
The customer success representative (CSR) is responsible for fielding a wide range of questions and interacting with customers regarding everything Omnia in a friendly and engaging manner.
The CSR will take inbound customer calls, respond to live chat questions, assist customers with account issues or technical questions about using the Omnia platform, interact directly with customers in the retail storefront within person-to-person setting, engage in ambassador onboarding and training, and call back customers who have left messages during off-work hours.
They will also respond to customer emails and inquiries via social media when asked.
In addition, the CSR will track product requests and inquires to help the digital merchandising and buyer strategies for selecting and sourcing products and sales and conversion goals.
The ideal candidate will have strong verbal and written communication skills.
Candidates must be able to accurately document and record customer information and interactions.
They should have the ability to multi-task and manage multiple requests at one time.
Additionally, they should be a self-motivated problem solver who will seek out answers on their own.
Knowledge of the fishing industry and products a plus, but not necessary.
We're a customer first organization and this role is the tip of the spear.
POSITION
Responsibilities:
Respond to customer service inquiries via email and on social media Engage & assist customers within the retail storefront Look up customer information in dashboard and trouble shoot technical issues with patience.
Work with Omnia team to create customer service response, user, and ambassador training guides.
Answer customer service phone calls Ensure product are properly tagged and accurately setup for content & operations teams Research customer service management software for future implementation when necessary Interact with customers on social media Track patterns in customer inquiries and communicate findings to the rest of the Omnia teams PHYSICAL DEMANDS -This position requires extensive walking, standing, bending, reaching, and lifting (up to 40lbs).
WORK ENVIRONMENT - Our business provides fast paced, fun work environment and an engaging culture.
Must be able to adapt to shifting priorities, demands and timelines.
The most important part of our culture is that we are all driving towards our own achievement metrics but will assist each other at the drop of a hat, no question.
We're small enough that we all wear a lot of hats and we never say that's not my job.
Candidates must be passionate about helping others WHAT WE OFFER -This position a competitive salary, PTO and health benefits.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Ability to Relocate:
Minneapolis, MN 55427:
Relocate before starting work (Required) Work Location:
In person Respond to customer service inquiries via email and on social media Engage & assist customers within the retail storefront Look up customer information in dashboard and trouble shoot technical issues with patience.
Work with Omnia team to create customer service response, user, and ambassador training guides.
Answer customer service phone calls Ensure product are properly tagged and accurately setup for content & operations teams Research customer service management software for future implementation when necessary Interact with customers on social media Track patterns in customer inquiries and communicate findings to the rest of the Omnia teams 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift High school or equivalent (Preferred) Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Minneapolis, MN 55427:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
6K - $45K a year Estimated:
$35.
6K - $45K a year 14 hours ago 14 hours ago 14 hours ago POSITION:
Customer Success Representative LOCATION:
Golden Valley, Minnesota
Summary:
The customer success representative (CSR) is responsible for fielding a wide range of questions and interacting with customers regarding everything Omnia in a friendly and engaging manner.
The CSR will take inbound customer calls, respond to live chat questions, assist customers with account issues or technical questions about using the Omnia platform, interact directly with customers in the retail storefront within person-to-person setting, engage in ambassador onboarding and training, and call back customers who have left messages during off-work hours.
They will also respond to customer emails and inquiries via social media when asked.
In addition, the CSR will track product requests and inquires to help the digital merchandising and buyer strategies for selecting and sourcing products and sales and conversion goals.
The ideal candidate will have strong verbal and written communication skills.
Candidates must be able to accurately document and record customer information and interactions.
They should have the ability to multi-task and manage multiple requests at one time.
Additionally, they should be a self-motivated problem solver who will seek out answers on their own.
Knowledge of the fishing industry and products a plus, but not necessary.
We're a customer first organization and this role is the tip of the spear.
POSITION
Responsibilities:
Respond to customer service inquiries via email and on social media Engage & assist customers within the retail storefront Look up customer information in dashboard and trouble shoot technical issues with patience.
Work with Omnia team to create customer service response, user, and ambassador training guides.
Answer customer service phone calls Ensure product are properly tagged and accurately setup for content & operations teams Research customer service management software for future implementation when necessary Interact with customers on social media Track patterns in customer inquiries and communicate findings to the rest of the Omnia teams PHYSICAL DEMANDS -This position requires extensive walking, standing, bending, reaching, and lifting (up to 40lbs).
WORK ENVIRONMENT - Our business provides fast paced, fun work environment and an engaging culture.
Must be able to adapt to shifting priorities, demands and timelines.
The most important part of our culture is that we are all driving towards our own achievement metrics but will assist each other at the drop of a hat, no question.
We're small enough that we all wear a lot of hats and we never say that's not my job.
Candidates must be passionate about helping others WHAT WE OFFER -This position a competitive salary, PTO and health benefits.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Ability to Relocate:
Minneapolis, MN 55427:
Relocate before starting work (Required) Work Location:
In person Respond to customer service inquiries via email and on social media Engage & assist customers within the retail storefront Look up customer information in dashboard and trouble shoot technical issues with patience.
Work with Omnia team to create customer service response, user, and ambassador training guides.
Answer customer service phone calls Ensure product are properly tagged and accurately setup for content & operations teams Research customer service management software for future implementation when necessary Interact with customers on social media Track patterns in customer inquiries and communicate findings to the rest of the Omnia teams 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance 8 hour shift High school or equivalent (Preferred) Microsoft Office:
1 year (Preferred) Customer Service:
1 year (Preferred) Minneapolis, MN 55427:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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