Customer Experience Center Representative
3.
7 Coon Rapids, MN Coon Rapids, MN Full-time Full-time Estimated:
$33.
9K - $42.
9K a year Estimated:
$33.
9K - $42.
9K a year 3 days ago 3 days ago 3 days ago Department:
Shift:
Day/Evening (United States of America) Hours:
40 Contract:
Weekend Rotation:
Job Profile
Summary:
Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience.
Assist patients, clinical professionals and the general public with access to healthcare services.
Job Description:
Principle Responsibilities Provides patient access to systemwide services.
Identifies need of customer by using active listen skills.
Assists patient, clinical professionals and the general public with access to health care services.
Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
May assist customers with systemwide navigation.
May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
Systemwide registration processes are consistently followed to ensure accuracy.
May include data needed to page critical events.
May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
May utilizing digital platform tools.
May operate a multi-phone system.
Other duties as assigned.
Job Requirements Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred Associate's or Vocational degree preferred 0 to 2 years of customer service experience required and 0 to 2 years of experience in a health care setting preferred Physical Demands Sedentary:
Lifting weight Up to 10 lbs.
occasionally, negligible weight frequently Additional
Job Description:
Consider joining our Customer Experience Call Center! More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.
Two Locations Available:
Allina Commons 2925 Chicago Ave.
Minneapolis, MN Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN Multiple Needs available that focus on:
Full Time (40 hours/week) and full benefits Customer Experience Center is open 24/7/365 Paid Training:
First 8 weeks - 8:
00 AM- 4:
30 PM Mon-Fri Shift/schedule will be assigned after 8 weeks of training Current shift start times are from 7:
00 AM to 11:
30 AM Shift end times are 3:
30 PM to 8:
00 PM Two consecutive days off per work week Weekends may be a part of schedule Candidates must be flexible to meet business needs Public transportation options are available Training Cohorts:
Monday, March 25, 2024 Monday, April 8, 2024 Monday, April 22, 2024 Monday, May 6, 2024 Monday, May 20, 2024 Monday, June 3, 2024 Monday, June 17, 2024.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Coon Rapids, MN Coon Rapids, MN Full-time Full-time Estimated:
$33.
9K - $42.
9K a year Estimated:
$33.
9K - $42.
9K a year 3 days ago 3 days ago 3 days ago Department:
Shift:
Day/Evening (United States of America) Hours:
40 Contract:
Weekend Rotation:
Job Profile
Summary:
Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience.
Assist patients, clinical professionals and the general public with access to healthcare services.
Job Description:
Principle Responsibilities Provides patient access to systemwide services.
Identifies need of customer by using active listen skills.
Assists patient, clinical professionals and the general public with access to health care services.
Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
May assist customers with systemwide navigation.
May provide systemwide paging services.
Ensures data collection entries are accurate and complete.
Systemwide registration processes are consistently followed to ensure accuracy.
May include data needed to page critical events.
May include creating telephone and triage encounters.
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
May utilizing digital platform tools.
May operate a multi-phone system.
Other duties as assigned.
Job Requirements Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred Associate's or Vocational degree preferred 0 to 2 years of customer service experience required and 0 to 2 years of experience in a health care setting preferred Physical Demands Sedentary:
Lifting weight Up to 10 lbs.
occasionally, negligible weight frequently Additional
Job Description:
Consider joining our Customer Experience Call Center! More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.
Two Locations Available:
Allina Commons 2925 Chicago Ave.
Minneapolis, MN Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN Multiple Needs available that focus on:
Full Time (40 hours/week) and full benefits Customer Experience Center is open 24/7/365 Paid Training:
First 8 weeks - 8:
00 AM- 4:
30 PM Mon-Fri Shift/schedule will be assigned after 8 weeks of training Current shift start times are from 7:
00 AM to 11:
30 AM Shift end times are 3:
30 PM to 8:
00 PM Two consecutive days off per work week Weekends may be a part of schedule Candidates must be flexible to meet business needs Public transportation options are available Training Cohorts:
Monday, March 25, 2024 Monday, April 8, 2024 Monday, April 22, 2024 Monday, May 6, 2024 Monday, May 20, 2024 Monday, June 3, 2024 Monday, June 17, 2024.
Estimated Salary: $20 to $28 per hour based on qualifications.
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