Senior Network Engineer
Role OverviewOn behalf of Premier IT, we are looking for a Support Engineer role who would be responsible for troubleshooting and assisting clients with complex technical issues that arise.
This person will support, maintain, upgrade, and troubleshoot our client's networks through email, phone calls, remote support software, or directly on-site.
Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients.
Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services.
Equally as important, an aptitude for delivering a high level of professional customer care is necessary.
Individuals will be responsible for various technical systems and customer care, from 'outside-the-comfort-zone' technical troubleshooting problems to routine user account maintenance.
Further, this position will be the primary interface between our clients and Premier IT.
This individual must be experienced and successful in working with C-level users at each site.
Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance.
Checkout the Premier IT website:
https:
//www.
premieritmn.
com/ResponsibilitiesIndependently and as a team, provide technical support to clients through phone, email, and onsite visitsSupport of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc.
Operating Systems (10%)Set up, configure, and install servers and workstations at client locations.
Maintain and monitor backup solutions for our clientsManage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, FortinetRecommend system improvements to ensure client networks meet industry best practicesDiagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issuesConsultative &Big Picture mindset when interacting with clients.
QualificationsAA Degree in Networking or similar/and or Technical CertificationsComputer Science / Technology Degree (preferred)8
years at an IT Managed Services Provider, or 10
years in a corporate IT environmentExperience using RMM tools with ticketing serviceMicrosoft and O365 AdministrationStrong attention to detail & follows through to completionHard-working, ability to multitask and prioritize a complex SLA structureHonest & dependableAbility to work independently and in a team, with excellent problem-solving skillsCollege level or higher grasp of the English language, both written and oralAbove-average interpersonal/customer service skillsAbility to communicate and connect with peopleOccasional evening and weekend availability for on-call workSpecialization in one or more of the following Preferred:
HyperV, Virtualization, Remote Desktop, RemoteAppVMWare server virtualizationCitrix NetScaler/XenApp/XenServerCisco ASAAzure/AWS/GCPVOIPCompensation/BenefitsBonus:
Performance-basedJob Type:
Full-timeGreat Company & Team!Parking on-site and easy commuteOngoing Training Materials, Reimbursement for CertificationsPTOIRA w/Company MatchHealth/Dental/VisionOther RequirementsLocation:
Twin Cities, MN (Required)License:
Drivers License (Required)Dependable/reliable transportation (Required)Language:
English (Required)Work authorization:
United States (Required) Recommended Skills Attention To Detail Cisco Citrix Xen App Cloud Computing Confident And Emotionally Stable Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
This person will support, maintain, upgrade, and troubleshoot our client's networks through email, phone calls, remote support software, or directly on-site.
Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients.
Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services.
Equally as important, an aptitude for delivering a high level of professional customer care is necessary.
Individuals will be responsible for various technical systems and customer care, from 'outside-the-comfort-zone' technical troubleshooting problems to routine user account maintenance.
Further, this position will be the primary interface between our clients and Premier IT.
This individual must be experienced and successful in working with C-level users at each site.
Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance.
Checkout the Premier IT website:
https:
//www.
premieritmn.
com/ResponsibilitiesIndependently and as a team, provide technical support to clients through phone, email, and onsite visitsSupport of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc.
Operating Systems (10%)Set up, configure, and install servers and workstations at client locations.
Maintain and monitor backup solutions for our clientsManage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, FortinetRecommend system improvements to ensure client networks meet industry best practicesDiagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issuesConsultative &Big Picture mindset when interacting with clients.
QualificationsAA Degree in Networking or similar/and or Technical CertificationsComputer Science / Technology Degree (preferred)8
years at an IT Managed Services Provider, or 10
years in a corporate IT environmentExperience using RMM tools with ticketing serviceMicrosoft and O365 AdministrationStrong attention to detail & follows through to completionHard-working, ability to multitask and prioritize a complex SLA structureHonest & dependableAbility to work independently and in a team, with excellent problem-solving skillsCollege level or higher grasp of the English language, both written and oralAbove-average interpersonal/customer service skillsAbility to communicate and connect with peopleOccasional evening and weekend availability for on-call workSpecialization in one or more of the following Preferred:
HyperV, Virtualization, Remote Desktop, RemoteAppVMWare server virtualizationCitrix NetScaler/XenApp/XenServerCisco ASAAzure/AWS/GCPVOIPCompensation/BenefitsBonus:
Performance-basedJob Type:
Full-timeGreat Company & Team!Parking on-site and easy commuteOngoing Training Materials, Reimbursement for CertificationsPTOIRA w/Company MatchHealth/Dental/VisionOther RequirementsLocation:
Twin Cities, MN (Required)License:
Drivers License (Required)Dependable/reliable transportation (Required)Language:
English (Required)Work authorization:
United States (Required) Recommended Skills Attention To Detail Cisco Citrix Xen App Cloud Computing Confident And Emotionally Stable Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
