Custom Development Manager
SummaryAre you an innovative, people and process focused manager with a proven track record of success and overachievement? Do you have experience with leading a team of skilled developers designing customized applications to extend a customer s manufacturing ERP software usage? If so, the Custom Development Manager position is for you! As the Custom Development Manager, you are directly responsible for the highly skilled team of developers leveraging.
Net, ASPX and Crystal Reports to extend ECi Solutions Manufacturing Division ERP S to greater lengths for our customers.
As the Custom Development Manager, you oversee a unique blend of business development and software development projects for our SMB clientele.
Defining processes to ensure operational compliance within the software development life cycle is a key component within your management responsibilities.
The Custom Development Manager will work with customers and new prospects to scope and qualify requests for quotes on custom projects.
Customer requests include a variety of projects from simple modifications of canned reports, to complex integrations to 3rd party applications, to data imports and conversions.
Your ability to diagnose complex technical business problems and implement creative solutions will be crucial for the success of this position.
Daily tasks for this role also include managing a combination of employees, independent contractors and contracting firms providing a wide range of skills and capacity to support the business demands.
As the Custom Development Manager, you will be responsible for maximizing this team s capacity to drive monthly revenue performance while optimizing efficiency, meeting timelines and ensuring a high quality of product delivery.
In the event of customer escalation tied to a custom solutions project, as the manager, you will be responsible to mitigate the problem, drive resolution and ensure customer satisfaction.
ResponsibilitiesAccurately forecast ongoing monthly revenue and attain budget target goalsGather customers business requirements, determine feasibility and ballpark estimated costsConsult with custom team members to ensure a good match between resource and project Audit statements of work/quotes created by custom resources to ensure accuracy in defined scope and hoursMaintain service level agreement in response for quotes of custom solutionsReview project paperwork to ensure operational complianceFacilitate communication between the customer and custom resourceEnsure custom projects are delivered on time and within budget using proven project management methodologiesConduct periodic code reviews to assess the expected level of quality in custom coding projectsEnsure redundancy exists within the team to deliver custom solutionsCollaborate with marketing to rollout new custom solutionsEnsure custom capacity is meeting demandManage and supervise an existing team of custom independent contractors and employeesMentor the team by meeting regularly, analyzing demand/capacity and a good balance of each, discuss career development goals, writing and delivering annual performance reviewsManage all escalations tied to custom solution projectsParticipate in leadership meetings by representing custom solutionsCreate and deliver presentations as requestedEducationBachelor s degree in Business or Management Information SystemsRequirementsMinimum ten years of experience delivering software solutions to manufacturing businessesWorking knowledge of ERP solutions and relational databases Strong technical skills with one or more of the following:
C#, Javascript, HTML, API s, JSON, ASP.
NET, and VB.
NETKnowledge of Microsoft SQL Server and MySQL (for database & queries)Knowledge of Visual Studio, SQL Reporting Services, and Crystal Report writing Working knowledge of job shops and/or manufacturing processes is preferredDemonstrated ability to gather user requirements and manage the delivery of a client solution Strong verbal and written communication skillsStrong project management skillsSolution-oriented, with problem-solving skillsPrevious experience managing teams and/or projects#LI-REMOTE#LI-CV1JobFamilyDevelopmentPayTypeSalary.
Estimated Salary: $20 to $28 per hour based on qualifications.
Net, ASPX and Crystal Reports to extend ECi Solutions Manufacturing Division ERP S to greater lengths for our customers.
As the Custom Development Manager, you oversee a unique blend of business development and software development projects for our SMB clientele.
Defining processes to ensure operational compliance within the software development life cycle is a key component within your management responsibilities.
The Custom Development Manager will work with customers and new prospects to scope and qualify requests for quotes on custom projects.
Customer requests include a variety of projects from simple modifications of canned reports, to complex integrations to 3rd party applications, to data imports and conversions.
Your ability to diagnose complex technical business problems and implement creative solutions will be crucial for the success of this position.
Daily tasks for this role also include managing a combination of employees, independent contractors and contracting firms providing a wide range of skills and capacity to support the business demands.
As the Custom Development Manager, you will be responsible for maximizing this team s capacity to drive monthly revenue performance while optimizing efficiency, meeting timelines and ensuring a high quality of product delivery.
In the event of customer escalation tied to a custom solutions project, as the manager, you will be responsible to mitigate the problem, drive resolution and ensure customer satisfaction.
ResponsibilitiesAccurately forecast ongoing monthly revenue and attain budget target goalsGather customers business requirements, determine feasibility and ballpark estimated costsConsult with custom team members to ensure a good match between resource and project Audit statements of work/quotes created by custom resources to ensure accuracy in defined scope and hoursMaintain service level agreement in response for quotes of custom solutionsReview project paperwork to ensure operational complianceFacilitate communication between the customer and custom resourceEnsure custom projects are delivered on time and within budget using proven project management methodologiesConduct periodic code reviews to assess the expected level of quality in custom coding projectsEnsure redundancy exists within the team to deliver custom solutionsCollaborate with marketing to rollout new custom solutionsEnsure custom capacity is meeting demandManage and supervise an existing team of custom independent contractors and employeesMentor the team by meeting regularly, analyzing demand/capacity and a good balance of each, discuss career development goals, writing and delivering annual performance reviewsManage all escalations tied to custom solution projectsParticipate in leadership meetings by representing custom solutionsCreate and deliver presentations as requestedEducationBachelor s degree in Business or Management Information SystemsRequirementsMinimum ten years of experience delivering software solutions to manufacturing businessesWorking knowledge of ERP solutions and relational databases Strong technical skills with one or more of the following:
C#, Javascript, HTML, API s, JSON, ASP.
NET, and VB.
NETKnowledge of Microsoft SQL Server and MySQL (for database & queries)Knowledge of Visual Studio, SQL Reporting Services, and Crystal Report writing Working knowledge of job shops and/or manufacturing processes is preferredDemonstrated ability to gather user requirements and manage the delivery of a client solution Strong verbal and written communication skillsStrong project management skillsSolution-oriented, with problem-solving skillsPrevious experience managing teams and/or projects#LI-REMOTE#LI-CV1JobFamilyDevelopmentPayTypeSalary.
Estimated Salary: $20 to $28 per hour based on qualifications.
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