Operations Analyst

Company Name:
Title: Operations Analyst (2114)
Duration: 8+ month contract
Location: Bloomington, MN

Business Overview:
will be working within the Dotcom Operations Department. Responsible for the support of the applications, driving improvements and general operations of the website. There will be an on-call support rotation, once every 2-3 months for one week at a time.

Project Description:
This resource will be working on the Associate Facing Application Support Team providing reliable operations and level 2 technical support. Could be responsible for up to 12 different tools that they support.

Responsibilities/Deliverables that the resource will be responsible for:
o Help analyze system issues
o Gets excited to improve processes
o Enjoys a fast-paced environment
o Provide education on the applications they support to other members
o End to end application support
o L2 support
o Provides communication of status updates
o Looking for them to be SME on applications

What are the MUST have skills and technologies that you are looking for in a candidate?
o Experience of end user support
o Creating software documentation
o Troubleshooting in a changing environment
o Dev ops culture
o Unix experience
o Some development background

What are the soft skills that you feel candidates must-have in order to be successful in this role?
o Written and verbal communication skills
o Ability to collaborate well with others

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