IT Support Analyst
Company Name:
Experis
Position: IT Analyst
Location: St. Louis Park
3rd Shift
Primary
Responsibilities:
- Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
-Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time.
- Escalate high priority, high impact issues to the internal support teams.
Qualifications
- Bachelor's degree preferred, but HS Diploma/GED and 2
years of experience accepted
- Experience using an incident or call tracking system
- Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
- Willingness to work a schedule described above.
- Candidates must be willing to participate in a department wide shift bidding process every quarter in which work shifts can potentially change.
Assets
- Experience working with a knowledge base or knowledge
- Experience using and supporting IP phone systems
- Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
- Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
- Experience with supporting MAC hard and software
- Experience in a large corporate environment
- Exposure to or knowledge of ITIL practices
Experis is an Equal Opportunity Employer (EOE/AA)
Company Description:
We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal work style. And what works with your personal lifestyle. You need options. Experis has them.Estimated Salary: $20 to $28 per hour based on qualifications.
Experis
Position: IT Analyst
Location: St. Louis Park
3rd Shift
Primary
Responsibilities:
- Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
-Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time.
- Escalate high priority, high impact issues to the internal support teams.
Qualifications
- Bachelor's degree preferred, but HS Diploma/GED and 2
years of experience accepted
- Experience using an incident or call tracking system
- Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
- Willingness to work a schedule described above.
- Candidates must be willing to participate in a department wide shift bidding process every quarter in which work shifts can potentially change.
Assets
- Experience working with a knowledge base or knowledge
- Experience using and supporting IP phone systems
- Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
- Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
- Experience with supporting MAC hard and software
- Experience in a large corporate environment
- Exposure to or knowledge of ITIL practices
Experis is an Equal Opportunity Employer (EOE/AA)
Company Description:
We don't just find jobs. We give you the power to work the way you want, reach for new opportunities and achieve your goals. After 40-plus years matching professional talent to satisfying career paths, Experis knows that it's not only what you can do that's important, but what you want to do. What inspires you. What fits your personal work style. And what works with your personal lifestyle. You need options. Experis has them.Estimated Salary: $20 to $28 per hour based on qualifications.
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