Information Services Specialist
Company Name:
Judicial Branch
Open to all U.S. citizens or permanent residents seeking U.S. citizenship Excepted Service Permanent Full Time
The U.S. District Court, District of Minnesota, serves the 87 Minnesota counties. The District has four staffed divisional offices located in Minneapolis, St. Paul, Duluth and Fergus Falls. This position supports 7 district judges, 4 senior district judges, 8 magistrate judges, 1 part-time magistrate judge, and Clerk's Office staff and Probation and Pretrial Service Office staff.
Qualified applicants must demonstrate the ability to handle multiple projects and tasks at one time and meet established deadlines and commitments. This position requires that the incumbent troubleshoot routine hardware and software problems based on the understanding of the needs and priorities of end users.
Representative duties include:
Providing help desk support by answering, tracking and responding to requests regarding hardware and software questions and problems.
Providing technical support for Naturalization ceremonies and courtroom proceedings.
Providing software installation, support and training.
Performing hardware and software system configuration, upgrades and maintenance on computers throughout the court.
Providing support for mobile computing devices and remote access.
This position will require moving, connecting, or trouble-shooting equipment, including the ability to lift 50 lbs.
Overnight and same-day travel to divisional offices is occasionally required. Some travel requires the incumbent to drive their personal vehicle; therefore, the incumbent must possess a valid driver's license and be able to drive a vehicle for extended distances.
Periodic work during non-business hours is required. Incumbent will be on-call on a rotating basis.
Success in this position requires dedication and excellence in proactive and responsive customer service US Citizens or authorized to work in the Federal Court System Qualifications
Provides help desk support by answering, tracking and responding to requests regarding hardware and software questions and problems.
Provides technical support for Naturalization ceremonies and courtroom proceedings.
Provides software installation, support and training.
Performs hardware and software system configuration, upgrades and maintenance on computers throughout the court.
Provides support for mobile computing devices and remote access.
Coordinates user support issues among team members to ensure accurate and timely responses to user questions and issues.
Creates and maintains documentation of hardware, software, processes, and procedures.
Performs other duties as assigned.
To qualify for the position, the successful candidate must have graduated with a technically-focused Associates degree, or graduated with a Bachelor's degree.
Working knowledge of the Windows operating systems and the ability to assess and troubleshoot basic system errors. The incumbent should be familiar with Windows 7 operating system, MS Office, Internet Explorer, email programs, basic systems security, and other desktop utilities. General knowledge of mobile devices, including laptops, smart phones, and iPads.
Bachelor's degree, preferably in Computer Science or Business Administration.
Ability to handle multiple projects and tasks at one time and meet established deadlines and commitments.
Ability to troubleshoot routine hardware and software problems based on the understanding of the needs and priorities of end users.
Must present a professional demeanor and possess strong organizational skills. Excellent oral and written communication skills are required.
Ability to interact in a positive and professional manner with users at all levels of the court.
Must be able to work effectively in a small team environment.
Ability to work with confidential and sensitive information and communicate effectively with non-technical personnel in technical techniques and processes.
All application materials received will be reviewed to identify the best qualified candidates. Only applicants selected to proceed to the next phase of the selection process will be notified.
Qualified candidates should email resume with cover lette r to:hr- ts
Please enter Application for Information Services Specialist Position in the email Subject line.
All documents should be combined and emailed as one PDF attachment
Resume with cover letter.
Only applicants selected to proceed to the next phase of the selection process will be notified.
Benefits include participation in the retirement system, health and life insurance programs, holiday and leave accrual, and periodic salary increases. . Use of Electronic Fund Transfer (EFT) for payroll deposit is required.
All final candidates are subject to FBI Fingerprints and background investigation, including criminal history.
Applicants must be U.S. citizens or a permanent resident seeking U.S. citizenship.
Noncitizens must execute an affidavit indicating their intent to apply for citizenship when they become eligible to do so.Estimated Salary: $20 to $28 per hour based on qualifications.
Judicial Branch
Open to all U.S. citizens or permanent residents seeking U.S. citizenship Excepted Service Permanent Full Time
The U.S. District Court, District of Minnesota, serves the 87 Minnesota counties. The District has four staffed divisional offices located in Minneapolis, St. Paul, Duluth and Fergus Falls. This position supports 7 district judges, 4 senior district judges, 8 magistrate judges, 1 part-time magistrate judge, and Clerk's Office staff and Probation and Pretrial Service Office staff.
Qualified applicants must demonstrate the ability to handle multiple projects and tasks at one time and meet established deadlines and commitments. This position requires that the incumbent troubleshoot routine hardware and software problems based on the understanding of the needs and priorities of end users.
Representative duties include:
Providing help desk support by answering, tracking and responding to requests regarding hardware and software questions and problems.
Providing technical support for Naturalization ceremonies and courtroom proceedings.
Providing software installation, support and training.
Performing hardware and software system configuration, upgrades and maintenance on computers throughout the court.
Providing support for mobile computing devices and remote access.
This position will require moving, connecting, or trouble-shooting equipment, including the ability to lift 50 lbs.
Overnight and same-day travel to divisional offices is occasionally required. Some travel requires the incumbent to drive their personal vehicle; therefore, the incumbent must possess a valid driver's license and be able to drive a vehicle for extended distances.
Periodic work during non-business hours is required. Incumbent will be on-call on a rotating basis.
Success in this position requires dedication and excellence in proactive and responsive customer service US Citizens or authorized to work in the Federal Court System Qualifications
Provides help desk support by answering, tracking and responding to requests regarding hardware and software questions and problems.
Provides technical support for Naturalization ceremonies and courtroom proceedings.
Provides software installation, support and training.
Performs hardware and software system configuration, upgrades and maintenance on computers throughout the court.
Provides support for mobile computing devices and remote access.
Coordinates user support issues among team members to ensure accurate and timely responses to user questions and issues.
Creates and maintains documentation of hardware, software, processes, and procedures.
Performs other duties as assigned.
To qualify for the position, the successful candidate must have graduated with a technically-focused Associates degree, or graduated with a Bachelor's degree.
Working knowledge of the Windows operating systems and the ability to assess and troubleshoot basic system errors. The incumbent should be familiar with Windows 7 operating system, MS Office, Internet Explorer, email programs, basic systems security, and other desktop utilities. General knowledge of mobile devices, including laptops, smart phones, and iPads.
Bachelor's degree, preferably in Computer Science or Business Administration.
Ability to handle multiple projects and tasks at one time and meet established deadlines and commitments.
Ability to troubleshoot routine hardware and software problems based on the understanding of the needs and priorities of end users.
Must present a professional demeanor and possess strong organizational skills. Excellent oral and written communication skills are required.
Ability to interact in a positive and professional manner with users at all levels of the court.
Must be able to work effectively in a small team environment.
Ability to work with confidential and sensitive information and communicate effectively with non-technical personnel in technical techniques and processes.
All application materials received will be reviewed to identify the best qualified candidates. Only applicants selected to proceed to the next phase of the selection process will be notified.
Qualified candidates should email resume with cover lette r to:hr- ts
Please enter Application for Information Services Specialist Position in the email Subject line.
All documents should be combined and emailed as one PDF attachment
Resume with cover letter.
Only applicants selected to proceed to the next phase of the selection process will be notified.
Benefits include participation in the retirement system, health and life insurance programs, holiday and leave accrual, and periodic salary increases. . Use of Electronic Fund Transfer (EFT) for payroll deposit is required.
All final candidates are subject to FBI Fingerprints and background investigation, including criminal history.
Applicants must be U.S. citizens or a permanent resident seeking U.S. citizenship.
Noncitizens must execute an affidavit indicating their intent to apply for citizenship when they become eligible to do so.Estimated Salary: $20 to $28 per hour based on qualifications.
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