Sr. Customer Service Representative - Loan Servicing - Plymouth
TCF Bank currently has an opening for a Senior Customer Service Representative at our Plymouth location.
The Senior Customer Service Representative will support the Consumer Loan Operations division and will position answers, researches and resolves customer service questions, inquiries, requests, and problems in an accurate, efficient and timely manner. They will provide a high level of customer service in accordance with policies and guidelines. They must be able to analyze situations that arise to determine an appropriate solution and response.
Specific job duties of this position:
Answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner.
Provides a high level of customer service in accordance with policies and guidelines.
Must be able to analyze situations that arise to determine an appropriate solution and response.
Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely.
Resolves routine problems and takes the necessary action to satisfy customers and internal departments.
Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization.
Responds to customer questions, inquiries, requests and problems accurately, concisely, and appropriately.
Continually portrays and projects a positive and professional image of TCF Bank.
Consistently achieves the established standards of the position.
Continually portrays and projects a positive and professional image of TCF.
Consistently achieves the established standards of the position.
Has a thorough knowledge of TCF policy and procedure.
Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers.
Promotes interest in TCF products and services.
Answers all incoming calls in a courteous, friendly and professional manner.
Conveys expected turnaround times to customers when additional research or information is necessary
May be asked to assist customers who are unable to communicate with a representative due to a language barrier.
Handles more difficult or complex calls and transactions.
May be asked to perform training for less experienced representatives
Performs other duties as assigned or apparent.
Candidates for this position must meet the following requirements:
High school education, GED, or equivalent work experience
12 consecutive months as a Customer Service Representative (full-time or part-time)
Demonstrated ability to exercise good judgment.
Demonstrated PC and analytical skills, ability to multi-task.
Successfully handles complex calls and maintenance transactions with minimum assistance.
Consistently exceeds all minimum standards.
Successful completion of all required Training Track coursework or evidence of customer service, negotiation and problem solving training classes (external candidates)
About TCF
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The Senior Customer Service Representative will support the Consumer Loan Operations division and will position answers, researches and resolves customer service questions, inquiries, requests, and problems in an accurate, efficient and timely manner. They will provide a high level of customer service in accordance with policies and guidelines. They must be able to analyze situations that arise to determine an appropriate solution and response.
Specific job duties of this position:
Answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner.
Provides a high level of customer service in accordance with policies and guidelines.
Must be able to analyze situations that arise to determine an appropriate solution and response.
Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely.
Resolves routine problems and takes the necessary action to satisfy customers and internal departments.
Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization.
Responds to customer questions, inquiries, requests and problems accurately, concisely, and appropriately.
Continually portrays and projects a positive and professional image of TCF Bank.
Consistently achieves the established standards of the position.
Continually portrays and projects a positive and professional image of TCF.
Consistently achieves the established standards of the position.
Has a thorough knowledge of TCF policy and procedure.
Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers.
Promotes interest in TCF products and services.
Answers all incoming calls in a courteous, friendly and professional manner.
Conveys expected turnaround times to customers when additional research or information is necessary
May be asked to assist customers who are unable to communicate with a representative due to a language barrier.
Handles more difficult or complex calls and transactions.
May be asked to perform training for less experienced representatives
Performs other duties as assigned or apparent.
Candidates for this position must meet the following requirements:
High school education, GED, or equivalent work experience
12 consecutive months as a Customer Service Representative (full-time or part-time)
Demonstrated ability to exercise good judgment.
Demonstrated PC and analytical skills, ability to multi-task.
Successfully handles complex calls and maintenance transactions with minimum assistance.
Consistently exceeds all minimum standards.
Successful completion of all required Training Track coursework or evidence of customer service, negotiation and problem solving training classes (external candidates)
About TCF
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Benefits
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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