Client Support Specialist
Client Support Specialist(Job Number:
2105221)Description Pearson VUE (www.
pearsonvue.
com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses.
Pearson is listed on both the London and New York stock exchanges (UK:
PSON; NYSE:
PSO).
In this exciting and fast-paced role you will help Pearson VUE manage relationships with some of our most important clients by working side-by-side with Program Managers to maintain client satisfaction.
You will be responsible for the support and management of system settings, reporting design, and client relationships.
You will work closely within the Development, Sales and Operations organizations to resolve client concerns.
It is preferred that you have experience in Excel, Microstrategy and client service management.
A key portion of your job will involve becoming an expert in the applications used throughout the company and managing configurations within those applications.
Why consider a role with Pearson VUE? Get your foot in the door with an amazing companyTake advantage of great benefits including tuition reimbursement and 401K with company matchExcellent support sources to build your skillsUpward mobility PRIMARY
Responsibilities:
Own, manage and execute specific tasks related to client maintenance ensuring all timelines and client contractual deliverables are met; this includes maintenance of client specific policies and business rules within applicationsAnalyze reports to address trends and make recommendationsDesign, implement and support of Microstrategy reportingWork with Program Management to ensure client satisfactionDevelop and maintain strong internal and external relationships in order to expedite accurate and timely issue resolution for clientGather data and create client specific Powerpoint presentationsIdentify, analyze, and assist in executing process improvementsInvestigate and resolve escalated issues relating to several different topics and internal teamsWork with Finance team to execute discounts and promotions Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify.
All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications REQUIRED KNOWLEDGE AND
Experience:
Bachelor degree preferred or equivalent work experience2
years client support experienceExcellent written and verbal communication skillsAbility to effectively manage multiple conflicting prioritiesExcellent technical analysis and problem solving skillsMust be able to interact effectively with employees at all levels of the organizationAble to work in a fast-paced environment and be flexible to meet time demands without compromising qualityPREFERRED KNOWLEDGE AND
Experience:
Advanced Excel.
Powerpoint skillsMicrostrategy knowledge.
Estimated Salary: $20 to $28 per hour based on qualifications.
2105221)Description Pearson VUE (www.
pearsonvue.
com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses.
Pearson is listed on both the London and New York stock exchanges (UK:
PSON; NYSE:
PSO).
In this exciting and fast-paced role you will help Pearson VUE manage relationships with some of our most important clients by working side-by-side with Program Managers to maintain client satisfaction.
You will be responsible for the support and management of system settings, reporting design, and client relationships.
You will work closely within the Development, Sales and Operations organizations to resolve client concerns.
It is preferred that you have experience in Excel, Microstrategy and client service management.
A key portion of your job will involve becoming an expert in the applications used throughout the company and managing configurations within those applications.
Why consider a role with Pearson VUE? Get your foot in the door with an amazing companyTake advantage of great benefits including tuition reimbursement and 401K with company matchExcellent support sources to build your skillsUpward mobility PRIMARY
Responsibilities:
Own, manage and execute specific tasks related to client maintenance ensuring all timelines and client contractual deliverables are met; this includes maintenance of client specific policies and business rules within applicationsAnalyze reports to address trends and make recommendationsDesign, implement and support of Microstrategy reportingWork with Program Management to ensure client satisfactionDevelop and maintain strong internal and external relationships in order to expedite accurate and timely issue resolution for clientGather data and create client specific Powerpoint presentationsIdentify, analyze, and assist in executing process improvementsInvestigate and resolve escalated issues relating to several different topics and internal teamsWork with Finance team to execute discounts and promotions Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify.
All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications REQUIRED KNOWLEDGE AND
Experience:
Bachelor degree preferred or equivalent work experience2
years client support experienceExcellent written and verbal communication skillsAbility to effectively manage multiple conflicting prioritiesExcellent technical analysis and problem solving skillsMust be able to interact effectively with employees at all levels of the organizationAble to work in a fast-paced environment and be flexible to meet time demands without compromising qualityPREFERRED KNOWLEDGE AND
Experience:
Advanced Excel.
Powerpoint skillsMicrostrategy knowledge.
Estimated Salary: $20 to $28 per hour based on qualifications.
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