Patient Advocate

Job Description
Job Description

The Patient Advocate serves as the primary point of contact for members seeking assistance in locating and accessing care within the Amplify provider network. This role focuses on delivering high-quality phone-based support, guiding members to appropriate in-network providers, and ensuring a positive, informed, and efficient care navigation experience. The Patient Advocate acts as a liaison between members, providers, and internal teams to resolve questions, remove barriers to care, and promote member satisfaction.

Basic duties include, but not limited to:

• Answer inbound calls from members seeking assistance with finding medical, behavioral health, or ancillary providers within the Amplify network.
• Assess members' needs and determine the most appropriate in-network provider options based on specialty, location, availability, and plan requirements.
• Provide clear and accurate information regarding provider participation, referral requirements, and next steps for accessing care.
• Assist members with appointment coordination when applicable.
• Utilize internal systems, directories, and network tools to identify contracted providers and verify network status.

Company Description
SolarteHealth is a new health plan which leverages independent practitioners who operate in an open market offering high quality and competitive prices. This is how they have practiced medicine for years. Healthcare in a competitive open-market environment - real prices, real choices, and real care.
Company Description
SolarteHealth is a new health plan which leverages independent practitioners who operate in an open market offering high quality and competitive prices. This is how they have practiced medicine for years. Healthcare in a competitive open-market environment - real prices, real choices, and real care.
Estimated Salary: $20 to $28 per hour based on qualifications.

This position may no longer be avaiable..