Call Center Representative


LAQUANA TERRY


7360 Adair Court North • Brooklyn Park, MN 55443 • 952-737-3146 • quanag83@gmail.com



 


 



EMPLOYMENT OBJECTIVE



To secure a position that allows me to contribute my fifteen years of performance-driven experience and customer service skills.



 


SUMMARY OF QUALIFICATION




  • Goal-oriented team player - focusing on completing assignments to attain shared objectives

  • Strong leadership skills - skillfully coordinating projects while resolving conflict

  • Solid interpersonal relations - easily establishing rapport and sustaining positive interactions

  • Flexible and responsive - modifying performance to address expressed priorities immediately



 


 


RELATED CAPABILITIES



Administrative Support - Committed to maintaining professional standards that serve the best interests of organizational leaders and departmental supervisors. Mindful of completing tasks in a manner consistent with the group vision and mission.


 


Particular Strengths


 



  • Managing stressful situations in an organized, calm, and constructive manner

  • Working cooperatively to achieve administrative objectives

  • Demonstrating reliability and loyalty

  • Listening actively


 


 


CLIENT SERVICE - skilled at building client loyalty and confidence. Experienced in expertly handling inquiries and addressing concerns. Dedicated to comprehending messages and appropriately acting on responses from diverse parties.


        Particular Strengths



  • Taking a proactive approach to meeting client needs

  • Doing what is feasible to maintain goodwill

  • Demonstrating tolerance and patience with challenging clients

  • Showing genuine concern and respect during interactions



 


 


 


PROFESSIONAL EXPERIENCE



ADECCO STAFFING, Eagan, MN                                                                                        May 2016- September 2016


RESOLUTION SPECIALIST,



  • Performed data entry in a fast paced, detail oriented manner.

  • Placed, received and routed a high volume of calls and maintain excellent call tracking.

  • Communicated with store leads and vendors to investigate refrigeration alarm system.

  • Additional duties include data entry, and minimal administrative support to a department or individual as needed.

  • Meet standards for production volume, accuracy, and completeness.

  • Strong attention to detail, and the ability to work well under various stressful and time-sensitive situations.


 


NEXTGEN INFORMATION SERVICES, Saint Paul, MN


Call Center Representative,                                                                                                      June 2015-April 2016



  • Responsible for calling existing Xcel Energy customers to schedule appointments and coordinate with their vendors to perform sewer lateral inspections.

  • Additional duties include data entry, and minimal administrative support to a department or individual as needed.

  • Meet standards for production volume, accuracy, and completeness.

  • Strong attention to detail, and the ability to work well under various stressful and time-sensitive situations.


 


COMFORT SERVICES LLC, Minneapolis, MN


Personal Care Assistant                                                                                                 August 2014-December 2015



  • Planning as well as preparing healthy meals.

  • Assist with household chores, cleaning and laundry.

  • Assist with personal care such as bathing, grooming, dressing, etc.

  • Assist with medication, medication reminder


TARGET CORPORATION, Minneapolis, MN


Customer Service Representative                                                                                     April 2014-October 2014



  • Performed data entry in a fast paced, detail oriented manner.

  • Placed, received and routed a high volume of calls and maintain excellent call tracking.

  • Communicated with store leads and vendors to investigate refrigeration alarm system.

  • Troubleshoot refrigeration and HVAC systems and following with a written work order if necessary.

  • Utilized SBN and Microsoft programs.



 


 


EDUCATION



RICHFIELD HIGH SCHOOL, Richfield, MN


DIPLOMA, Graduated 2002



Technical Skills



Proficient in


Ÿ    Epic 


Ÿ    Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel


Ÿ   Lotus Notes


Ÿ   Maxis


Ÿ    Internet Savvy


Ÿ   10-Key/Data entry


Ÿ   Sharepoint


Ÿ   SAP, ASHOO/ CAS Mainframe


Ÿ   40 wpm


 


 

  • ID#: 111139
  • Location: Minneapolis, MN , 55443

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