Snigdha Bhattacharya snigdha.bhattacharya10@gmail.Com Phone #9782897529 SUMMARY: Total Corporate Experience: 5+ Years IT recruitment/Human resource Domain: 2.3 Years Finance and Accounts: 2+ Years Customer Service/Sales: 9 Months EDUCATION: ● aPHR Certification (under process) – Human Resource Certification Institute – 2016 ● Online Coding Course from www.teamtreehouse.com for HTML, CSS and UI Web Design, Dallas, TX 2014 ● Master’s in Business Administration (MBA), majors in finance & minor in HR – School of ManagementSciences,BHU, India – 2007 2009 ● Bachelors in commerce (accounts & business administration) Barkatullah university, India – 20042007 ● Diploma Certification in Computer Application (DCA) 2005 PERSONAL SKILLS: ● Very organized, responsible, hardworking, attention to details and dynamic person. ● Excellent communication and presentation skills. ● Willing and capable of learning and adapting quickly. ● Good computer skills. (Microsoft Windows and Internetbased applications.) ● Well understanding of client's needs and issues from a business point of view. ● Able to work with deadlines. ● Ability to communicate in clear & effective manner. ● Excellent listening, oral, written, communication and negotiation skills. ● Able to cope up with pressure and work in fast paced environment. ● Strong level of motivation, commitment and problem solving skills. TECHNICAL SKILLS: Front End Visual Basic 6.0, MSOffice basics (Core), .NET Framework (Visual Basic) MS Office Suite, Adobe Acrobat, PDF formatting. Operating Systems Windows 10,9X/2000/XP 2000 Server, Windows XP, UNIX Windows 95/98/NT/2000/XP/Vista/7, Linux. Microsoft Office Applications MS Office, MS Word, MS Excel, MS Access, MS Power Point, and Microsoft Outlook Express, MS Visio, UML, MS Project. Project Management tool MS project, Business Objects, Open Office, MS Visio Client Tools Bloomberg Professional Service (Bloomberg Terminals & specialized functions), CRM Tool, Colossus Tool for Quality Assurance & reporting. Key Skills involves e Presentations, case study and financial analysis and seminars. PROFESSIONAL SUMMARY: US Work Experience: Titan Data Group Inc., Woodbury, MN Jan’ 2016 July’ 2016 Technical HR Talent Acquisition IT Positions recruited for – Java developers, .Net developers, Data Center Product Analyst. Salesforce developers, Puppet Engineer, DevOps Engineer, Android developers, Network Engineers, Quality Analyst, Security Architects, Project Managers, Business Analyst, Test Engineers Closures – Marketing Copywriter, Business Analyst, QA Lead, .Net developer Roles & Responsibilities: ● Involved in full lifecycle recruitment. ● Work experience on different Applicant tracking systems such as Taleo, Jobdiva, Applicant Stack and good hold on sourcing from different job boards like Tec fetch, PeopleSoft, Dice, Monster, Itcontract.Com, indeed. Com and do Boolean search. ● Recruitment experience on domains like Healthcare, IT, Ecommerce, Retail, Manufacturing, Finance, Insurance, and Government. ● Quality check analysis and online screening of resumes. ● Creating road map of requirements received, prepare Job descriptions and cover sheets sending to the candidates. ● Handle contract, contract to hire and full time positions. ● Review the job description given by the end client. ● Source, Screen and Recruit suitable candidates. ● Reference check the candidates. ● Post job positions on job portals on a daily basis. ● Track open positions, submissions, closures on a daily basis. ● Maintain relationships with the end clients. ● Work directly with Account Managers and report to Sr. Management. ● Partner with other vendors, business managers, HR team to develop andimplementeffective,timely,andcosteffective recruitment strategies. ● Doing the market analysisandunderstandingthetrendsontechnicalskills,theirdemandinthejobmarketasfarastheir salaries or rates are concerned. ● Generating reports for the submissions of profiles sent to the Client. ● Negotiating with Clients and consultants on Salaries and rates to ensure to close the deals. ● Regular followup with Clients, Consultants, Vendors and team members. ● Handling the team of recruiters and source onsite and offshore. ● Assisting Account Manager in Recruiting Candidates for Titan Data’s clients. Tools: Outlook, MS Office, Taleo, google drive, Job Portals Monster, Indeed, IT Contract, Dice, Techfetch, LinkedIn,Indeed Sears Holdings (KMART Corporation), Minneapolis, MN Sep’ 2015 Jan’2016 Customer Service Supervisor/Cashier Roles & Responsibilities: ● Scan items and ensure pricing is correct. ● Greet customers and ask if they want paper or plastic. ● Take customers' orders. ● Deliver hot or cold food to customers. ● Take coupons and scan correctly. ● Dispense correct change. ● Take money in the form of cash, credit card, or check. ● Ask for one or two forms of ID to confirm identity. ● Validate checks. ● Issue receipts, refunds, and credits. ● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. ● Change receipt paper as needed. ● Resolve amount discrepancies. ● Bag items carefully. ● Weigh items. ● Clean up checkout area with damp cloth and disinfectant. ● Establish or identify prices of goods,servicesoradmission,andtabulatebillsusingcalculators,cashregisters,oroptical price scanners. ● Take food stamps or WIC coupons. ● Sell tickets, liquor, lottery tickets, and cigarettes. ● Bag, box, or giftwrap merchandise. ● Process returns and check to see if items are damaged. ● Answer customers' questions and get a manager if answer doesn't solve the issue. ● Cash checks and provide change. ● Return unwanted items to shelves. ● Processing money orders and cashing cheques. ● Processing refunds for the returns received. ● Training new employees on the floor and also back office team. Bankers Life (Kelly Services), Edina, MN Sep’ 2015 Nov’ 2015 Sales Recruiter/Office Assistant Roles & Responsibilities: ● Recruitment for Insurance professionals and agents which includes targeted calls to be made per day. ● Experience in Marketing / Sales field, college/entry level recruiting and networking with other business groups. ● Provide administrative support to Human Resources department of the organization. ● Experience working on Application tracking system like Avature, Recruiterbox and Social Recruiting Tools like Jobs.Com, LinkedIn, CareerBuilder that simplifies and optimizes the hiring process. ● Post job openings, manage candidates and use data to help making an informed decision. ● Schedule and Conduct phone screens and in person interviews with suitable candidates. ● Prepare necessary documents, job description, screen tests and interview questions for the organization. ● Communicate requirements and duties to prospective candidates. ● Conduct first panel interview with the candidates and provide Company presentations to the candidates using PPTs. ● Administrative duties such as filing, organizing documents, etc. Tools: Google Drive, MS Office, Avature, Job Portals – Monster, Ziprecruiter Better Business Consultants – Edina, MN Aug’ 2015 Sep’ 2015 Account Manager Roles & Responsibilities: ● Assigned to do nearly 80% of field work and 20% of office work. ● Giving presentation in different territories about launching CenturyLink which offers Fiber optics, America’s largest Internet connection provider company. ● In person sales and marketing presentations with business and consumer clients. ● Ability to work in a high energy team sales environment. ● Responsible for keeping clients pleased by solving account problems. ● Expertise in budgeting and administration work at backend. ● Expertise in client interactions. Oberon IT, Dallas, TX Jan’ 2014 Mar’ 2015 Junior Recruiter (intern) IT Positions recruited for – Java developers, Webdevelopers,QualityAnalysts,BusinessAnalyst,ProjectManagers,iOS developer, Database Architect. Closures Java developer, .Net developer, Project Manager, QA Tester Roles & Responsibilities: ● Nearly 1+ years of experience in US IT Recruitment (experience in recruiting technical qualified professionals.) ● Experience in entire recruiting life cycle, position assessment, data base search, keyword search and then short listing. ● Experience working on TaleoApplicationTrackingSystems:toenterallapplicantflowandrecruitinginformationinTaleo to ensure applicant status is up to date at all time. ● To set up email campaigns to get the right candidate. ● Understanding Clients requirements andlookingforrightcandidatewithrequiredcredentialsandworkexperienceasper expectation of the Client. ● Coordinating with clients for their requirements. ● Followup on a regular basis with vendors and candidates to ensure the shortlisted candidates. ● Conduct the phone or face to face interviews as per the schedule. ● Provide feedback to the vendors and candidates on the selection results. ● Proper organization mapping to be done for targeted companies on priority basis. ● Preparing Job descriptions and elementary screening for concerned positions. ● Proper screening of CVs to search right candidates from required companies. ● Working knowledge of Microsoft Outlook and ability to create documents, reports and briefing materials in Microsoft Office Word and Excel ● Working knowledge of employment law and compliance requirements. ● Worked with US Citizens, Greencard, EAD and H1B holders for visa process and transfers. ● Acts as a consulting partner and refer qualified candidate to hiring manager throughout recruitment life cycle. Tools: Bullhorn, Outlook, MS Office, Taleo, Job Portals – Careerbuilder, Dice, Monster, Indeed, Ziprecruiter, Indeed India Work Experience: Wipro Ltd., New Delhi, India Jan’ 2010 Sep’ 2012 Process: Bloomberg Financial Analyst Roles & Responsibilities: ● Insiders Shareholdings Data mining & publishing for US Municipals high market Cap Organizations on the bloomberg Terminals (Bloomberg Professional Service) & presenting the reports to the clients. ● Worked on the Insiders & Substantial Shareholding’s data mining from different sources like Annual Reports, some periodic reports, company websites, data from stock exchanges and conducted analysis & publishing of data from the other geographies & stock exchanges Like Australia(ASX), Singapore(SGX), Philippines(PSE), Malaysia (Bursa Malaysia), New Zealand(NZX), Hong Kong(HKEX), Sri Lanka(CSE), Bangladesh(DSE/CSE), Pakistan(KSE), England(LSE) & some European Countries with English asofficiallanguageandpresentingthereportstothemanagers & clients on daily, weekly & monthly basis. ● WorkedonthedailyEquityTradingdisclosuresfromSEBIincludingtheInsidersTrading&SAST(SubstantialAcquisition of shares & takeovers) traded in BSE & NSE, published the information on the terminals, generated reports and conducted Quality Analysis of the reports/updates made by other analysts. ● Also simultaneously worked on the Bulk & Block deals in BSE Exchange of the daily disclosures by SEBI. ● SimultaneouslyworkedonthespecialprioritybasedprojectsgivenbytheclientsondifferentgeographieslikeThailand& Egypt, wherein it was needed to study different reports from the exchanges & identifying the need to publish and maintain the Insider & Top shareholder’s data on Quarterly basis as per client’s requirement. ● Worked on the U.S. SEC filings FORM 4’s daily reports downloaded from an automated tool – MFIH (Mutual Fund Insider Holdings) provided by the clients & did analysis and decision making in identifying the needtoextract&publish the useful shareholdings information & generated reports for that too. ● Got trainings from clients & also have implementation experience of Mutual Fund holdings & Worked on the Derived holdings and Derivatives well on the automated tool – MFMH (Mutual Fund Monthly Holdings) provided by clients. ● I Received Clients Appreciations many times on the Good Qualityof Service presentedtothem&maintainingthedata on time. ● Active interaction with clients located in different geographies through Enterprise Emails & Enterprise chat & handling their queries & priorities and responding to them promptly. ● Simultaneously, I’ve given team support in resolving their issues & concerns related to projects, did Quality checks & analysis of the implementation/updates made by other analysts, gave them feedback through calibration sessions held twice a week thus helped in improving the overall Quality of Service in the team. ● I also trainednewlyhiredAnalystsintheteamonShareholdingsFundamentals,Insider&Substantialshareholdertrading & BSE/NSE projects. ● I also helped managers & other peers many times in Decision making process &anticipatingoutoftheboxsolutionsto the problems/issues in the projects. ● I also attended and gave my efficient contributions on the Conference calls & VCons whenever scheduled with the clients at offices of different geographies mainly US, Singapore & China including our managers. NIIT Technologies, Gurgaon, India Nov’ 2009 Jan’ 2010 Senior Executive Roles & Responsibilities: ● Collecting and reporting all the sales data of different centers for the client presentation and analysis. ● Training new candidates and employees about the whole process. ● Take classes for new trainees on making sales and convincing customers. ● I did recruitment sometimes conducted interviews and finalizing employments. ● Travel to different centers in India for collecting report and presenting on board meeting. Sundaram Finance Ltd, New Delhi, India May’ 2009 Sep’ 2009 Sales Support Executive Roles & Responsibilities: ● Providing a wide range of support services to high level corporate manager. ● Generating office reports, creating spreadsheets and charts, maintaining databases and writing departmental status reports. ● Taking calls with customers internationally mainly in the USA and UK for online payment of services sold to them for software. ● Make refunds for the customers who are not happy with the service they havetakenimmediatelywithoutdelayfortheir satisfaction. ● Provide guaranty and warranty of the service sold to customers for their entire satisfaction. ● Provide technicians to fix up customer's computer of the customers if they face any problem in the system. ● Coordinating the schedule of team members, ensuring the meetings, deadlines, presentations and other duties are carried out seamlessly. ● Taking calls and convincing customers to continue the service with usandhencemakingsuccessfulsalesandprofitfor the organization. ● Created budgets, forecasts, and schedules to make sure that products and projects are ready on time and running correctly. ● Worked with sales, customer service departments, and account executives to ensure that operations are running smoothly, clients are satisfied, and funds are being spent properly. Allahabad Bank (Internship project), India May’ 2008 July’ 2008 Trainee in Loan Department Roles & Responsibilities: ● Project: The Loaning Procedure of Allahabad Bank. ● Project on preparing the Data sheet & Ratio analysis of Allahabad bank. (Summer Internship Project). ● Explaining of Loan Procedures to customers and taking feedback and clarifying doubts. ● Providing valuable suggestions to Bank regarding customers’ and providing feasible solutions for the same. ● Through analyzing the data, determining if a client is creditworthy.