Airline Customer Service Agent
2741 Salem Avenue South
St. Louis Park, MN 55416
Experience working in fast paced environments demanding strong organizational, interpersonal and communication skills. Trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi task, and effectively prioritize work. Capabilities include:
Customer Service and Relations Self Starter with a can do attitude
Excellent written and verbal communication skills Ability to work in a team environment and Problem solving skills independently
Maintain staffing schedules for the nursing department. Provide On Boarding for all new nursing staff. Coordinate new hire paperwork, orientation and training for all licensed nurses Perform payroll functions by processing time cards on a bi-weekly basis using Lawson Kronos E-time. Answer questions and research discrepancies of paychecks. Do historical edits as needed. Determine PPL eligibility Helped implement new staffing software SMARTLINX for the Nursing department. Develop Bi-Weekly and daily schedules of all nursing staff. . Calculation of daily nursing hours for staffing and budget purposes. as well as staffing needs/open positions. Approves/denies employees schedule changes. Process PAN forms for terminations and changes.
Managed and prepared 50+ employee schedules. Assist with the full scope of recruitment and efforts from initial sourcing, screening, testing, interviewing, and conducting background checks to offer letters and orientation for assigned positions. Create new hire paperwork flow; ensure accuracy of employee documents are completed timely upon hire. Record management of data entry of new hires, employee disciplines and employee status changes. Ensure records are in compliance with all state and federal regulations. Processed payroll on a weekly basis, distribute checks and resolve any discrepancies in a timely manner. Process monthly billing for clients.
Managed 30+ accounts issuing COBRA notices, enrollment notices, late notices, termination notices and HIPAA Certificates. Set up and managed new COBRA accounts as needed. Answered an average of 50 calls throughout the day. Investigated and resolved COBRA problems from clients and participants. Update and terminate COBRA coverage with appropriate insurance vendors and follow up as needed. Provided open enrollment to COBRA participants as well as monthly invoicing and detailed reports to clients. Posted payments and monitored qualified beneficiary's account. Adhere to Federal and State Continuation laws regarding COBRA. Assisted with the implementation of new "COBRA Web" system. Demonstrated the ability to maintain composure and work efficiently in a fast-paced environment.
HRIS Database administration using Lawson Software. Administrated 401(k) rollover approvals, withdrawals, distributions and loan approvals. Import and audit contribution feedback and loan feedback from plan. Research rehires for appropriate vesting credit. Administration of employee benefit programs and conducted annual open enrollment and benefit orientation for new and current employees.
Successfully recruited nursing staff, dietary, housekeeping and clerical positions as needed. Responsible for interviewing, background and reference checks of potential employees. Maintained routine and ongoing contact with all levels of staff in the organization regarding employment needs. Coordinated all recruiting and advertising efforts for open positions within the organization as well as finalizing and extending offers. Updated job descriptions as well as policies and procedures.
Staffing Coordinator, Ebenezer Ridges Care Center, Burnsville, MN 5/1/2012 to Present
Staffing Supervisor, AgeWell HomeCare Inc. Edina/Eden Prairie, MN 3/2010 to 2/2012
COBRA Account Coordinator, Alliance Benefit Group Services/BIS, Inc. Eden Prairie, MN 2007 to 2010
COBRA Account Coordinator, Acclaim Benefits, Inc. Plymouth, MN 2003 to 2007
BENEFIT ADMINSTRATOR, Merrill Corporation St. Paul, MN (Contract 6 months)
HRIS BENEFIT REPRESENTATIVE, Minnesota Rubber, St. Louis Park, MN 2001 to 2003