Host / Hostess

Kevin Nelson


 


  4824 East 53rd Street, Apt 509, Minneapolis, MN 55417


                                                          Phone (786) 277-5778   Email: kejohnnelson07@yahoo.com



 



Objective:


My goal is to obtain a dynamic challenging opportunity that contributes to the outstanding success of the business via 12+ years experience in customer services.


 


Summary:


A 12-year customer service experience in fine-dining and fast food retail establishments, with full knowledge of customer service relation protocols.


 


A team player with pleasant people disposition, good customer relation skills, and dependable work discipline.



 



Professional Experience:


 


Fontainebleau Hotel. (2011-2016                                                  Miami Beach, Florida


VIP Dine In Server



  • Utilized a personal system to organize customers’ orders and provide excellent service

  • Anticipated and fulfilled guest needs and requests and trained room service servers.

  • Managed the front of house team up to 4 people per shift.

  • Served a high volume of customers and was entrusted with important clients and large groups.

  • Built long lasting relationships with upscale clientele (including Fontainebleau guest and Corporate VIP’s) requesting my personal service

  • Maintained proficient knowledge of menu items and daily specials; assisted diners with meal and beverage match selections.

  • Supervisor catering staff and made sure they upheld quality standards of the company while adhering to regulations for food safety.

  • Conducted quality assurance inspection on all facilities and utensils to make sure they help the highest standard of sanitation for safety of all customers.


 


Elderly Caregiver. (2010-2011)                                                               Miramar Florida



  • Maintain safe, clean, and healthy environments for all clients.

  • Provide companionship clients need for emotional wellbeing.

  • Complete errands such as grocery shopping on client’s behalf.

  • Engage clients with gentle activities including taking walks, working puzzles, and reading.

  • Followed care plan, company regulations, and safety practices at all times.

  • Listened to client’s questions and concerns.

  • Manage client schedules for doctor’s appointments.


The Fresh Market  (2006-2010)                                                          Miami, Florida


Assistant Deli Manager



  • Provide leadership that promotes and exemplifies a passion for food.

  • Manage inventories by tracking weekly reports, and ordering raw materials and supplies in order to meet customer requirements, maximizes profits, drive sales, and reduce out of stock.

  • Schedule employees and delegate work assignments in accordance with the collective bargaining agreement when applicable, effectively utilizing employees and supplies to provide excellent service, and to maximize the store’s profits.

  • Maintain a safe and clean environment to ensure health and OSHA requirements are met.

  • Served daily entrée’s in a presentable manner and in the proper portion. Kept work areas clean, sanitized and organized; counters, shelves, cooler, cases, walls, floors, etc.


 


South Shore Hospital (2002-2005)                                                             Miami, Florida


Tray line Worker



  • Prepared trays for hospital patients in keeping with therapeutic diet order

  • Delivered meal trays to patients

  • Managed dish machine and waste disposals

  • Stocked work area and tray line

  • Washed dishes, clean pots and pans, and clean floors and walls.

    • Delivered and retrieved shielded patient tray carts to and from nursing units




Education:


 


Queen Elizabeth High School; Nova Scotia, Canada


Spanish Center: Level 1 Spanish; Ontario, Canada


 


Skills:


Microsoft Office Suite (Word, Excel, PowerPoint) Internet Research, Level 1 Spanish, and English


 


Core Qualifications:



  • Exceptional Hotel Room Service expertise

  • Extraordinary knowledge of menu items

  • Outstanding grasp of customer service principles

  • Superior abilities in addressing individuals customer needs

  • Strong skills in providing VIP amenities

  • Remarkable ability to work in a high-pressure environment


 


Volunteer Experience:



  • Canadian Special Olympics; Ottawa, Ontario- Prepared snacks and drinks for athletes

  • Bethesda Church; Toronto-Summer of 2001 kitchen worker


 

  • ID#: 137980
  • Location: Minneapolis, MN , 55417

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