Retail/Assistant Manager/Manager

Dynamic professional with over thirty years experience in administration, customer service, and sales.                                                            

  Douglas Munro

41 Clarence Avenue SE                                                                            612-244-6162                 

Minneapolis, MN  55414                                                                        douglasmunro77@yahoo.com

 

Delivering superior customer service with integrity and compassion.

 

 

Summary

        Dynamic professional with over thirty years experience in administration, customer service, and sales.

 

 

Bookstore Manager

 

    Promoted to Manager of the main branch store after six months in junior position.

    Sold all types of books to individuals in a retail establishment.

    Executed daily operations of sales, customer service, deposits, and inventory control.

    Controlled large stock levels to ensure maximum sales while minimizing cash outflow.

       Books: large quantity of paperbacks of all genres and remaindered hard covers..

       Magazines: one of the largest magazine inventories of any store in the world.   

       Newspapers: daily and Sunday newspapers from most major American, as well as several

                              European cities        .

    Suggested selection of books, based on knowledge of current literature.

    Arranged books on shelves and racks according to type, author and subject matter.

    Developed a tracking system that reduced losses due to poor inventory management.

    Greeted customers on sales floor and ascertained type of reading material desired.

    Supervised, trained and managed junior clerks in store operations and achieved significant improvements in their productivity.

    Received payments and obtained credit authorization.

    Placed new merchandise on display.

    Successfully worked with company Vice President to maintain optimum stock levels.

    Took inventory of stock.

    Maintained an atmosphere that was conducive to customer satisfaction and high sales levels.

 

Internet Service Provider

 

    Managed the Administrative and Sales departments of an Internet provider by myself.

    Built and supported a solid customer base.

    Reduced Minnesota WaveTechs’s accounts receivable by close to $200,000. 

 

 

 

 

 

 

 

 

Employment

 

Union Labor Directory                                                                              Minneapolis, MN

Salesperson                                                                                                2011-2012

Sold advertising space in a union directory.

 

Contour of 10,000 Lakes                                                                          Saint Paul, MN    Sales Representative                                                                                  2010 to 2011                                                  

Set appointments for mobile sales staff to sell customized beds.

 

Comcast Cable Communications                                                            Saint Paul, MN                   

Telephone Sales Representative                                                                2002 to 2009

Customer service, technical support, and sales of cable television.

 

Minnesota WaveTech                                                                                 Minneapolis, MN      

Office Manager                                                                                             1998 to 2001

Supervision, sales, billing and technical support for an Internet provider.

 

Marc-On International                                                                                 Minneapolis, MN

Telephone sales and information gathering.                                                 1996 to 1998      

Contacted the administrative staffs of Fortune 500 companies to determine

software needs and provide working solutions.

 

DialAmerica Marketing                                                                                Minneapolis, MN

Telephone Sales                                                                                            1992 to 1996 

Continued to develop strong sales skills.

specifically selected by the Branch Manager to work for her when

she formed her own company, Marc-On International.

 

Waldenbooks                                                                                                Saint Paul, MN         

Sales                                                                                                               1990 to 1992

Catapulted very low magazine sales to third-ranking in the district

 within one month of assuming responsibility for the section.

 

Shinder’s Books                                                                                            Minneapolis, MN

Manager                                                                                                           1978 to 1989   

Customer service, sales, banking, inventory control.

Supervised small staff.

 

 

Education

Brown Institute                                                                                    Minneapolis, MN

Certificate with honors in broadcasting and copy writing.                      2002      

 

University of Minnesota                                                                     Minneapolis, MN   

Bachelor of Arts in English.  

  • ID#: 68129
  • Location: Minneapolis, MN , 55414

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