Customer Service

 

Bernethia Rice

8502 Bass Lake Rd, New Hope, MN 55428 • 763-951-2889 • 612-867-0439 • kayerice83@yahoo.com

 

Professional Summary

Customer-oriented Customer Service Representative, successful at troubleshooting and handling customer support issues in
a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active
listening and problem solving. Call Center Representative with expertise providing customer support in high call volume
environments. Exceptional computer aptitude and telephone etiquette. Energetic Customer Service Representative with strong
time management skills who thrives in a fast-paced, dynamic environment.

Skills

Skilled in call center operations                                                   Talented client relations manager
Exceptional workflow management                                            Customer interface expertise
Adheres to customer service procedures                                     Committed to maintaining data integrity
Strong problem solving aptitude                                                 Extensive history with predictive dialers
Avaya Software knowledge

Work History

ManPower

Customer Retention Specialist                                                                                                                                        08/2012 to 11/2012
Comcast – Minneapolis

Receive inbound calls from customers calling to cancel or downgrade their services and assist in providing solutions in
services that fit their need, assist with billing, process payments. Update account info, Performing various data entry tasks.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.

Customer Service Representative                                                                                                                                        01/2010 to Current
Various Employment Agencies – Minneapolis, MN

Various Staffing Agencies ­ Minneapolis, Mn Various Staffing Agencies­( Manpower, Randstad, Office Team)­
(Companies Contracted- Aetna, Actistyle, Memorial Blood Bank, Shop NBC, Rust Consulting, DASI, Sky Bridges(Star
Tribune) Job Duties.
 Add Gathered and verified all required customer information for tracking purposes.
Taking orders and tracking them, call customers to check if reordering medical supplies for the upcoming
months, called customer to schedule blood donations.
Call customer offering solutions for paying off accounts in collection status.
Receive Inbound calls from customers concerning subscriptions, taking orders for subscriptions, payments, updating
account info , make adjustments on account.
Sorting, matching, ordering and/ or reconciling items, Researching straight- forward customer issues.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.

Customer Service Representative                                                                                                                                        05/2007 to 09/2007
Comcast – St Paul, MN

Answered a constant flow of customer calls with up to [80] calls in queue per minute.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.


 

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

 

 
 

 

Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.

Customer Service Representative
Cingular Wireless Services, Inc – Little Rock, Arkansas -1-1993-9-2005

Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [100+r] calls in queue per minute.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.

 

Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Acted professionally and patiently when addressing negative customer feedback.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.

Education

GED: Basic Studies
UAPB - Pine Bluff, AR


 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1972

  • ID#: 81302
  • Location: Minneapolis, MN , 55428

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