Customer Sevice


19 S 1st Street, B-2601, Minneapolis, Minnesota 55401






20+ years of progressive experience in sales and marketing including:


New operations start-up

Marketing program design and implementation

Customer presentation and interaction

Executive and team leader 

Development and presentation training

Effective communication skills

Contract negotiations

Proven sales abilities

Human relations skills

Strong organizational abilities



Consistently exceeded pre-established sales/enrollment objectives

Utilized relationship development and communication skills to build and manage a strong sales pipeline

Counseled individuals on educational alternatives based on their personal and professional interests

Developed an in-depth understanding of how to represent and sell degree programs

Captured relevant learner information on a variety of complex software systems and applications

Promoted from manager-in-training to Division Manager in 6 months

Demonstrated sales and management skills to effectively become one of the top divisions in the company

Conducted successful hiring campaigns for a strong national business organization to fill expanded and existing territories

Trained field sales staff in direct selling of intangible products with one-on-one presentations

Finished number three out of 49 divisions in 1998 in sales performance my first year in management

Hit expected growth with a 33% increase in sales

Trained and managed a new hire to become Rookie of the Year over more than 200 sales reps hired in 1998

Created, developed and implemented an innovative lead generation marketing program for a large Midwest resort

Implemented successful marketing campaigns through creative methods

Directed new start-up operation for prestigious Minnesota resort

Initiated marketing and sales functions vital to operations

Supervised all phases of operation

Created, supervised and monitored quality control of guest services. Responsible for improvements in guest relations and client satisfaction. Became top producer by generating 15% of total resort sales volume

Hired, trained and managed successful marketing staff to procure new prospective clients at various off site locations

Motivated and supported marketing staff of large resort to develop maximum potential

Produced quality results from marketing staffs by means of sound management skills and leadership abilities 

Exceeded developer’s projections for sales while reducing marketing costs and production time by 50%

Trained and motivated enthusiastic sales team to produce record volume by using effective sales techniques


Assisted sales agents with comprehensive methods of analyses to obtain sales results


19 S 1st Street, B-2601, Minneapolis, Minnesota 55401









Brown College, Mendota Heights, MN

Lead Admissions Representative



Brown College, Mendota Heights, MN

Associate Director of Admissions



Brown College, Mendota Heights, MN

Senior Admissions Representative


2004 - Present

ABC Carpet Care Company, Minneapolis MN



2002 - 2004

Brown College, Mendota Heights MN

Assistant Director of Admissions 


2001 - 2002

Edgewood Marketing, Belize Central America

Sr. Consultant  


1997 - 2001

National Federation of Independent Business, Nashville TN

Division Manager


1995 - 1997

Laurentian Resort, Biwabik MN

Director of Sales


1994 - 1994

Clover Ridge Resort, Lake Panora IA

Director of Sales


1990 - 1994

Village West Resort, Spirit Lake IA

Sales Agent, Sales Manager, Marketing Manager



Greater Lawrence Regional Tech, Andover MA

Culinary Arts


AWARDS:  Eagle Scout -  High Achievers – 2004, 2009, 2010, 2011






  • ID#: 82399
  • Location: Minneapolis, MN , 55401

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