receptionist/customer service


 

 

Yolanda L. Roberts

4240 Jefferson st ne

Columbia Heights, MN 55421

612.310.1075

yoroberts1@yahoo.com

 

PROFESSIONAL SUMMARY

Ability to effectively communicate and work effectively with colleagues from other national, functional and company cultures

Extensive experience in providing excellent customer service

Recognized as a resourceful, flexible and highly effective leader in a fast-paced environment

Extensive experience in providing effective oral and written communications

 

KEY STRENGTHS

Strong problem resolution skills, attention to detail and quality control

Excellent written and oral communication skills, with ability to succinctly capture key messages

Ability to develop collaborative relationships and influence people at all levels of the enterprise

Ability to manage time effectively and adapt quickly to changing priorities

Ability to manage multiple priorities, meet deadlines and work independently with minimal direction

Extensive experience in leading multiple stakeholders with competing priorities

 

PROFESSIONAL EXPERIENCE

Metro Home Health Care 2012-Present

Home Health Care Assistant

Responsible for providing home health care to individuals with semi- disabilities, such as; wheel chair confinement, or mental health issues duties include: Administering medications according to his or her schedule, laundry, running errands, preparing daily meals according to their diet, activities and physical therapy, providing companionship to help them feel independent  

 

Wells Fargo 2006-2009

Bank Teller

Responsible for maintaining/balancing large volumes of cash. Accurate delivery of time sensitive materials. Demonstrated professional customer service to internal/external clientele. Accountable for following daily processes. Trained new employees on processes and procedures. Maintained a professional environment. Strengthened and motivated team members to meet performance measures. Utilized excellent problem solving skills that pleased the client with little or no cost to the company.

 

Dobbs Ford-Memphis, Tennessee 2003-2006

Customer Service

Responsible for accurate account of cash deposits. Delivery of outstanding quality service to clientele. Accountable for data record keeping. Signage and filing of motor vehicle titles.

 

 

 

 

 

Semmes Murphy – Memphis, Tennessee 2002-2003

Receptionist

Accountable for daily processes. Kept accurate account of patient information. Performed clerical and reception duties while maintaining the physical environment of the patient area. Utilized excellent problem solving skills. Accountable for stock inventory and placement of inventory orders. Provided functional backup to office staff. Handled multi phone line system.

 

Education

National American University

-Medical Administration

Chicago State University

- Nursing

References available upon request

 

 

 

 

 


  • ID#: 89906
  • Location: Minneapolis, MN , 55421

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