Michelle L . Prest
Crystal, MN 55422 / 763-458-5668 / firstname.lastname@example.org
Professional Objective To contribute my leadership, administrative, customer service, and computer applications expertise to a successful and growing organization.
Education & Professional Credentials Administrative Professional Certificate, Certificate in Microsoft Office™,Professional Certification, QuickBooks™, Professional Certification, Business Accounting. Anoka Ramsey Community College, 2009. Professional Certification, Travel Management. Dakota County Technical College, 1988-1989. Selected Coursework in General Studies. St. Cloud State University, 1984-1986.
Mastery of Microsoft™ Word, Excel, Outlook, PowerPoint Knowledge of Quickbooks™ Software, SAGE software, Stamp Shop Manager software, iCare software Internet navigations skills Skilled in managing administrative procedures, prioritizing work load, accounts payable, data entry, payroll and collections Exceptional Customer Service Skills: In-person and telephone High-energy, versatile, flexible, organized, friendly, self-motivated professional
Experience Adecco, St. Louis Park, MN Temporary job assignment at Convergint Technologies, Edina, MN. Assist with Collections, Accounts Payable and Administrative Duties. April 2015 – March 2016 Collections Invoicing Various Administrative Tasks (payroll, scanning, filing, shipping) Adecco, St. Louis Park, MN. Six month temporary job assignment at Prudential, Plymouth, MN. Reconcile corporate credit cards, submitting weekly expense reports. July 2014 – December 2014 Reconcile Citibank Mastercard accounts for the Sales Department. Research and find documentation to make necessary monetary adjustments with Citibank. Process weekly expense reports for Sales according to Prudential’s expense policies. Crown Stamp & Engraving and Arthur Farb Name Badges, Golden Valley, MN. Customer Service, Sales Orders, Invoicing, Billing, Accounts Receivable, Collections, Shipping, August 2010 – April, 2014 Customer Service: answer phones, handle customer calls and emails on company products and pricing Inside Sales: create sales orders from on-line and faxed in requests Billing & Collections: process monthly credit card payments, send out monthly statements, call on past due accounts Shipping: daily shipping using U.S. Postal Service, Federal Express, UPS and SpeeDee Delivery Filing, maintaining customer records and proofing orders for quality and accuracy before shipping Business Incentives, Inc., Minneapolis, MN. Senior Transportation Buyer, 2003 – 2008; Transportation Buyer, 1993 – 2003. Designed & developed airline transportation for group incentive programs to worldwide destinations within customer criteria and budget expectations Part of a team that developed and implemented a Customer Service Department to field all participant calls related to group incentive programs Increased efficiency by creating an Airfare Cost Analysis form in Excel and process for storing them to re-use Standard turnaround time for airfare proposals was 2-3 days. Maintained an above 95% average of all requests within 24 hours to domestic and international destinations Published monthly travel newsletter highlighting airline and travel industry changes, updates and trends Researched travel destinations and airline transportation worldwide for customer’s specific needs. Negotiated private airline charters for customers when needed. Group Air Consultant, 1990 – 1993 Key member of 10-person team supporting corporate incentive programs Managed group programs, communicating with the customer and program participants regarding specific needs and requirements, booked and issued group airline tickets within customer’s budget Averaged a customer feedback score of 4.54 out of 5 Volunteer & Community Work Cooper/Armstrong Youth Hockey Assoc., Crystal Little League Assoc., Y.M.C.A. book fundraiser, Robbinsdale Spanish Immersion School and Sunday school teacher. References Available Upon Request
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